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Aug 2019: Once you sign you can expect to experience a staff that is rude, unprofessional and indifferent to your concerns.
The entire experience of living in a complex that is new and aesthetically appealing is so diminished by the people operating it.
Customer service is not a priority. They ate only interested in filling their quota.
Cannot recommend Review from Google
Aug 2019: Lady rina answering phone. when I asked for a simple question such as what’s included hung up. And never picked up phone again. She shouldn’t be working there. Lost a client. She just didn’t want to work. Kept hanging up Review from GoogleAug 2019: My main issue with the place are the paper thin ceilings. You can hear absolutely everything above you. We were on the 2nd floor and it was horrible. By reading the other reviews it's safe to say it's like that in every other apartment building there. For the expensive rent and amenities its definitely not worth it.
In addition to that upon moving out from a 14 month lease our entire deductible was taken and we were also charged $400 plus for carpeting and cleaning. What was the point of making the place squeaky clean during the move out, if you are going to take all the money and also charge us.
If you're considering this place please look elsewhere. Review from Google
Aug 2019: don't fall for the fake reviews. This is the most money hungry, arrogant apartment complex I've ever seen. First of all, it's overpriced. Sure, they're nice, but nowhere as nice as the price suggests.
They charge you $4 per month to pay rent online. Charged me a $5 "Final move out service fee". Charged me $153 carpet replacement for one room, after living there for one year. I can assure the carpet was completely fine. They just charge this because they are arrogant and will try to get away with what they can. As well as a $90 cleaning fee. Will charge you if you don't give them a big enough heads up you are moving out. Charges you $30 per month for someone to come pick up trash from your door - but it has to be in a specific type of bag! don't forget the $300 pet deposit (not returned) and$20 pet rent for a single cat that does nothing but sleep. Stay away from this disgrace unless you like throwing money into the wind.
. Review from Google
Mar 2019: The Strand is amazing and very elegant place to call home. I love this beautiful place.
WOW factor! modern apartments, awesome amenities and walking distance to many restaurants.
Simply the best friendly neighborhood. Everyone says hello to you. Family friendly place indeed.
Easy access to many restaurants, parks. Everyone is very unique in this place.
Management team works very hard to give us the best service, no wonder we call this beautiful place our home.
Kelly is fabulous, phenomenal and super friendly. Bryce is very friendly and knowledgeable.
Office staff is wonderful. Jackie is wonderful and remarkably friendly. Reyna welcomes you with her friendly smile.
Maintenance team is very friendly.
Miguel and Edgar does a fantastic job.
Entire staff genuinely makes you feel at home and make sure you’re taken care of.
I definitely recommend this place to my friends and family.
I just moved out for family commitments, and be back to stay here again in the future Review from Google
Feb 2019: This community is absolutely astonishing! Beautiful facilities and places to enjoy with family and friends. Everyone is always so very nice and welcoming to me. Everything was very clean and you can tell they take pride in keeping it that way. Love love love ♡ Review from Google
Jan 2019: We have had nothing but positive experiences since moving in last April. That staff has always been very accommodating and super friendly. Besides the close proximity to Oviedo on the Park and a lot of local events, the Strand also hosts several resident appreciation events of their own. The amenities are also another great bonus of living here! Review from GoogleJan 2019: The apartment complex has everything we were looking for and more. Amenities (gym. indoor basketball court, pool), modern and spacious apartments, well kept facilities are some of the features you will find at The Strand. Admin staff and maintenance team are excellent. Easy access to restaurants, parks, hospitals are a plus. I definitely recommend The Strand Apartments! Review from GoogleHottest Gossip about Muhammadu Buharis Health this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413 Buharis Health: The Latest this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413...read more
Where are water, TPs, and sanitizers? Please help others. Hi everyone, https://www.livesomewhere.com/communities/uploadedpbi/fl/2013-jul-21/cr10/pb20/sec421/21587njpg To help minimize people driving to stores and it already sold out, if you or someon...read more
Jan 2019: My fiancé and I renewed our second year lease without hesitation! We absolutely love living at The Strand & have nothing but positive feedback. The location is incredible, apartments are gorgeous, the staff is very friendly and always there when needed! Not to mention all the amazing amenities, community events and pet friendliness!! We definitely recommend anyone looking for a place that has it all to check out The Strand! Review from GoogleJan 2019: Living at The Strand Apt for the past 12 months and just finished our lease renewal for 2019. Excellent facilities/amenities (gym, pool,gaming area), modern look apartments and very well kept common areas. My son loves the indoor basketball court! Admin staff and maintenance staff are always willing to promptly help with any request. Parks and restaurants are walking distance making our living at the Strand even more enjoyable! Review from Google
Jan 2019: This place is money hungry. I had my daughter here for college for her senior year. We told them up front we were moving out at the end of the lease. They then told us after there was 30 days remaining on the lease that we had to give them another payment because we didn't give them written notice! Such a bad way to do business. They have threatened to send me to a collection agency if we don't pay. And we cleaned the apartment perfect and they charged us a cleaning fee. They are crooks!!!! AVOID Review from Google
Dec 2018: I honestly have ZERO complaints about this place! Firstly, the property itself is very well kept and the amentities and apartments are brand new. You can’t be that?! Secondly, all the ladies that work there have been nothing but welcoming and helpful about all my ridiculous requests and uncertainties! I spoke with a lovely lady named Jackie just recently, and she was very helpful and prompt with all my requests and questions as I come to the end of my lease. I am very sad to be leaving this community, but I will definitely be visiting all my current neighbor-turned-friends in the future! Review from GoogleDec 2018: I cannot wait until my lease is up. My neighbors are incredibly loud and disrespectful. I have asked them to be mindful of their neighbors and I have reported them to the office twice now with no results. These people wrestle, bang and stomp on my ceiling at ALL hours during the night. I am tempted to contact the sheriff at this point. If you rent here, please be sure to rent a 3rd floor apartment only. Review from GoogleNov 2018: I’ve lived in a lot of different apartments and this place by far is the best place I’ve lived. The entire staff has a great positive energy and will do anything to make sure you’re happy and taken care of. The resident events and parties are awesome! Not one place can throw a party like they can. Definitely worth coming to check out! Review from GoogleNov 2018: This is by far the best apartment complex we have ever lived at! Everyone in the office is so nice and welcoming and work hard to make sure you have the best living experience! The location is awesome! Walking distance to tons of restaurants and a playground, splash pad, dog park and so much more for all the families with little ones! We absolutely love it here! If you are considering moving in, do it! You won’t regret it! Review from GoogleNov 2018: I have been living here for 7 months and can honestly say it is the best place I have ever lived! It is beautiful, fun, great people, and the staff is amazing, they make this community what is. It is right in the center of the Oviedo action. Review from Google
Nov 2018: I’ve been living at the strand for 5 months and absolutely love it! The apartments are brand new, clean, and not a single detail is missed in the design. The office staff is wonderful and the community has everything in walking distance! They even do free catered events and movie nights!! Review from GoogleJun 2018: Kelly was so sweet and kind, and guided me through all the details. She also made me feel comfortable and welcomed. She also seemed excited for me to join the community so far the staff is amazing and I can't wait to see where this goes! Review from GoogleMay 2018: I'm having an awful customer service experience with The Strand right now. I wanted to make my first regular monthly payment early using their online system to do it. Warning: do not use this system unless you are positive you are getting it precisely right the first time you put information in the system.
After repeated attempts to pay online, when it would not let me enter my payment amount, I had to call them to find out that this is actually the way they want it to work – – they will not allow you to pay early. They will only allow you to pay online between the first of the month and the third of the month. I've never heard of such a thing anyplace else! WOW. Hit their short payment window, or else! Suggestion: don't use their online system. I think they will take a check if dropped off. Unfortunately, I don't own checks. I Review from GoogleApr 2018: Customer service at this complex is limited. Customer service ceases once a move out notice is acknowledged. One exception is the CAM. The Community Assistant Manager has the skills, competence, and dedication to be Community Manager. The CAM is a 5 star class act!
The community slogan about providing ALL residents with "The Total Package" is just an advertising catch phrase, and nothing more. Review from GoogleApr 2018: Update:
There is nothing that the CM can do to assist during my residency since it will end in 2 weeks. My comments are to alert other residents about the so-called "Total Package" that is constantly thrown about. The Strand gives notice almost every week to enter the apartments for some reason. The notices end with, "We hope you appreciate our efforts to provide you with the best service". I guess we are expected to say thank you, thank you, thank you for the short notice to disrupt resident's plans, take away any sense of privacy, and any sense of the apartment feeling like home. Most communities apologize in their notices for the inconvenience and actually thank residents for their cooperation.
If the so-called total package is for ALL residents it would include a move-in survey for ALL residents, not just potential 5 star reviews. We Review from GoogleApr 2018: Recently moved into The Strand. I felt warmly welcomed but the staff and leasing office who helped me get into my new place with ease. If you’re apartment hunting look no further. Head to The Strand leasing office. You won’t be disappointed, get yourself a luxury apartment like me. Review from Google
Apr 2018: My husband and I had been on the hunt for an apartment on and off for about a year and nothing ever fit or stuck out to us until we toured The Strand Apartments. First of all the staff is incredible, they were extremely helpful during the process to make sure we were taken care of and that we had everything we needed to make a smooth transition especially coming from out of town. The customer service didn't stop there, they are always going above and beyond for residents to make sure they love where they live. We absolutely love it here from the apartments themselves, to the amenities, and finally the staff is always there to help and make it truly an amazing place to live, that is if you're looking for the perfect apartment complex. Review from Google
Apr 2018: Never have I written a review, but had to for this complex. Beautiful apartments with great amenities, but missing one really important thing, customer service. The management staff are not friendly and will give you a hard time, unfortunately these are people you have to deal with on a monthly basis so buckle up. Review from GoogleApr 2018: The apartment interiors are modern and beautiful. The garages are so nice that one under my apartment has been converted into a man cave apartment by the tenant. TV, sofa, and all the comforts of home, all in a garage. This apartment community is a very unique place to live. Most of the staff are nice, especially the assistant manager. The assistant manager has the dedication, competence, and skills to be manager. Review from Google