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Jun 2020: don't recommend this place the management is horrible. The financial manager Yvonne, is polite but she just doesn’t resolve the problems we were encountering, due to the Corona virus I sent over 5 emails no response, calling every day, they’d transfer me to other phone numbers that wouldn’t even pick up, and in the end I have to pay a penalty for their lack of ability to do their job. I’ve sent email to both of their head managers, Yvonne and Kristine – the response is non-existent.
I regret for my bad experience PLEASE do not repeat IT!
Oct 2019: Awesome atmosphere to be around, units are kept up well, clean facilities, and beautiful pools. Any time you need assistance, the RA is very helpful. I’ve personally dealt with RA Olivia and she is really helpful and professional. I always recommend her when my friends need assistance with something. She shows that she cares for our well being! At the end of the day, I could not have chosen any better place to live college campus life!! Review from Google
Oct 2019: Great place to stay close to campus. Free printing during office hours, no utilities bills are included, full size beds, dressers and desk are included. Plenty of opportunities to get involved with give always, game nights and holiday activities. Swimming pool and hot tub as well as a basketball court as well. Also full size kitchen is included. Review from Google
Oct 2019: This is my second year living at Oaks and I’ve had a good experience so far! The staff has always been extremely helpful since I’ve been here. Can’t say I have any complaints! I do recommend for any new students since it is on campus. I live in building 8, and it doesn’t even take me 10 minutes to get to my class which is amazing.
Also my RA is Edward Nunez who has been helpful in whatever I need! Review from GoogleOct 2019: I live in building 15 and it has been a pretty good living experience so far. Everybody is very helpful and sweet here! They always have fun creative activities to enjoy and get away from school work! Review from GoogleOct 2019: University oaks has been good so far! I would give it four stars but I haven’t lived here the full year just yet. It’s my first year in college and the place helps a lot. I have my own room and roommates are quiet. Staff has been friendly. I love that almost every week there’s an event for people who live here so we can get to know our neighbors and have fun. Everything has been so convenient. Building 19 is the best. Review from GoogleOct 2019: Great staff, good living, fun environment!
Also Marcellus is the best if you ever have a problem he will fix it. The absolute best person at this place is Marcellus. Phase 2 1900
Buildings are the best there next to the pool and close to campus !!! Review from GoogleJul 2019: 10/10 do not recommend. Everything in my apartment was broken and it was always hot. They had me living with an old a/c unit and by the time my lease was almost up, they finally fixed it. Water was always off!!! There were problems all the time. Most of all they just want your money. I should’ve listened to the reviews instead of just moving in. Review from GoogleAre there any on campus apartments at UTSA? Yes, UTSA has a neat community, University-Oaks , which is on campus, but is owned by a private company and has an apartment set-up. It is cheaper than the dorms, and you get more space....read more
Do any UTSA apartments have private shuttles? Yes, there are two apartments near UTSA which have private shuttles to the UTSA campus. The-Estates-at-San-Antonio Aspen-Heights?pb_id=1092...read more
Jul 2019: So... I neglected to read the reviews for University Oaks and I regret it.
I'm going to start with the negatives:
* It was filthy when I first got here. There were lumps (actual lumps) of mold in the cabinets, the cabinet handles were coming off, and animal feces in the cabinets. I cleaned it up, but right before typing this review, there were multiple cockroaches in my bedroom.
* Appliances won't work. The oven hood fan won't turn on and the sink disposal won't work. The shower drain won't drain and the door to the patio won't open.
* Walls are peeling, the fridge drawer is cracking, there is a hole in the bathroom door, and the towel rack in the shower broke off. Enough said.
*The people in the front office just seem to love screwing around with the residents by not helping at all.
Here are the positives:
* The RAs seem to care. With my brief talks with a few RAs here, I've had great experiences Review from GoogleJul 2019: Oaks gets a bad rap for issues that happen everywhere. I lived at both Prado and outpost and its pretty much the same issues. I personally like it here. I can walk to class and my roommate is clean. Everything is included and the RAs are nice. I would say dont knock it till you try it. Review from Google
Jul 2019: If you like noisy neighbors and management that ignores your needs then this is a great place to be. Come live here if you want constant maintenance issues, bug problems and an ever increasing cost on rent. So glad I'm done with this place. Oh by the way to all people putting reviews and being told to contact the email they send you, again management only ignores you unless you are commenting here. Review from GoogleJun 2019: Honestly, most of the reviews are accurate, so I don’t feel the need to write another hate letter. I came to Uoaks feeling optimistic, even after reading all of the reviews, and I regretted it. The staff are all great (usually), but the apartments aren’t. 10/10 would not recommend! Review from GoogleJun 2019: I have had it with these apartments. My daughter has had no hot water for 5 days. They sent 1 email out the 4th day saying there will be no water from 12-5. They did not send out any updates the 4 days prior to this and when i have called they have no answers or updates. The water that is coming out is brown and dirt seems to pile up in the tub. My daughter has had to shower at a friends house. I understand if something is broken, but let your residents know. I have so much more to say about this place but my daughter still lives there and I do not want management to bombard her with random fines to be spiteful. I will post a much larger and detailed review once she moves out. Would give 0 stars if possible! Review from GoogleJun 2019: After staying here for 2 semesters, all I have to say about this place is that this place is absolute trash. Bad customer service(in-person and even more so over phone), the apartments are in poor conditions with an ant infestation happening 3 times, maintenance around the community is slow to respond and whatever with actually doing so(especially when it comes to internet connection), plus its also loud at night as well. Only good things about it is that it's close to campus but that's pretty moot with the fact there are closer dorms directly on site. In otherwords, AVOID THIS PLACE (they also try to milk you of your money) Review from Google
Jun 2019: Read the reviews and was nervous as hell. Just moved into my studio for the summer and I love it! Thanks oaks for making the transition smooth and easy as a transfer studen! Review from GoogleMay 2019: I love living at oaks. The staff is super friendly and all the ras live and work here so they are helpful if there is an issue. Mostly like it because I feel safe its close to campus, and everythign is included. Try it for your self , not everything people write is true. Review from GoogleApr 2019: My old review used to be 4 stars. Now it is one. I am highly disgusted by the complex's decision to put next years tenants above the people who live here. My main source of anger is directed at their current campaign to change out furniture in the middle of the school semester. You are getting one days notice to remove all of your belongings out of several pieces of furniture (couches, chairs, tables in living room, desk, dresser and bed) and to uproot your life for an entire day while they replace furniture. If you don't or can't, they just remove it for you. I have no words for how angry this makes me. I guess if anything is broken or stolen, it's just too bad, so sad. wouldn't surprise me. I am very angry and while this review won't change anything, I couldn't leave it saying 4 stars. Sincerely, a tenant of 3 years pretty angry right now that they renewed a lease to people who don't care. Review from Google
Mar 2019: A year later after living here and a renewed lease, i'm surprised to see such negative reviews, but then again, review forums usually attract angry and dissatisfied consumers rather than the positive.
I moved in to a 2 Bedroom/2Bathroom apartment Fall of 2015 in Phase 2. The only "problem" when I moved in was that the AC was not working because they were installing new systems, BUT they were working on it so the next day all was well. Everything was nice and tidy, of course in the bathroom there were slight damages on the walls (all were high up towards the ceiling or next to where the shower rod is so i'm assuming it was from that), but nothing that stood out or was alarming. The mattress I originally had was pretty creaky, but I put in a maintenance request and the next day they replaced it with a brand new one. The only issue we had in the kitchen was that the fridge was leaking and there was water all over the floor so we called the front desk and they came and dealt with it pretty quickly since it was considered an emergency request Review from GoogleMar 2019: I’d rate it a 0 if I could. The WiFi is slow to the point where it takes almost 10 minutes to download a pdf file. Management does nothing good but try to have “parties†or food at the phase 2 office. The only good thing is that utilities are included. Learn to get used to cold water Review from GoogleMar 2019: My two bedroom is super nice and I have a great roommate! don't let the other reviews scare you. People are never happy hahahahaha. Review from GoogleMar 2019: They always claim the city is working on the water pipes because they "busted" It's hard to have family over without them getting citations for being parked without a permit. Maintenance consists of a bunch of rude yuppie hippies who make the upper floor smell like cigarettes and weed. Gates never work and WiFi is super slow. It's the last resort to college students who have no where else to go. Carpet has dog pee stains, I could smell it and used the UV light to see it.The contractors don't work diligently to correct the piping issues in Phase 1 and residents dont received communication regarding the multiple outages. When the water is off they direct you to take showers at the Rec, a huge inconvenience. But it is what it is.Feb 2019: You definitely do not get enough for what you pay for! Absolutely disgusting! Our apartment was infested with roaches and when we tried to ask help from maintenance they barely sprayed the apartment.Feb 2019: This is great community I love living at here I feel comfortable being here and experiencing new things and meeting new people.
Feb 2019: Awesome staff/RAs. Going on my second year living here and it's really convenient and affordable, in my opinion.Jan 2019: Do not get a lease here, or Chisholm Hall, because they are owned by the same private owner. You will regret it. Sign up for Alvarez Hall, Laurel Village, or Chaparell Village. Or even off-campus housing. I have been through hell with this place, and it is my biggest regret. Be a SMART Roadrunner. Review from Google