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Aug 2018: The Luxx is a terrible place to live! They bill you for unnecessary things and the managers are super rude! Don’t bother spending your money here, you’ll regret it. Review from GoogleJul 2018: I am really happy with the place. The place is great it has great specifications and space, worth for the money.
considering the staff.CA Alexis, Brianna and Joseph are amazing. they are always ready to help you out.
I had few issues with moving they actually took some great decisions which reduced my hustle. staff is great and greatly understands the situations also comes up with great solutions.
I definitely recommend this place. Review from Google
Jul 2018: Great staff and management! Always friendly and willing to accommodate you. Urban, Alexis, and Joseph are fantastic! The manager Victoria was able to help me with placing issue in a matter of seconds with no problems. Left with a smile and completely satisfied. I would highly recommend living here! Review from GoogleJun 2018: Terrible maintenance the washers keep breaking down , the sinks and bath tubs clog easily maintenance take their precious time before coming to your room. The trash people don’t even pick all your trash yet it’s a fee we have to pay , the stairways are dirty , their gate wants to be a toll road so bad the money is not worth it at all. And they like to claim you didn’t pay for certain things when you did so they can get more money out of you . Living at that place gave me all types of unnecessary stress Review from Google
Apr 2018: I have to disagree with some of the reviews here. I am pretty picky and actually like these apartments quite a bit! Any time my daughter has had any problems what so ever they have fixed it and always in a timely manor, and by that I mean faster than even expected! They have always been very accommodating, friendly and helpful! It’s always pretty clean,,and maintains a good appearance every time I go to visit, especially with it being student housing and all! The hallways aren’t so clean but the rest of the community is very nice and well maintained. This past weekend my daughter used the club house for a Phi Mu mother daughter event and I was extremely impressed with the facility! Also they always have fun events for their residents that include food and entertainment...they have doggie potty areas which they offer bags for picking up their waste...pluMar 2018: I would like to compliment the Luxx on the amazing front office staff they have in place. We visited the Luxx on Sat and were greeted by Joseph Landrey. He made an amazing first impression; immediately offering to give us a tour of the complex. The tour was thorough and it’s was very obvious that he felt a great sense of pride in the complex. We really appreciate the time Joseph took with us. He patiently answered our questions and assisted with the application process. Joseph also followed up immediately via email with some additional questions we had. He is an amazing representative of the Luxx and we thank him so much for his time and assistance.. Review from Google
Mar 2018: I lived here at the Luxx my freshman year of attending UTSA and I loved it. The modern style apartments and Vegas style pool are beautiful. They have great amenities like their two story gym, access to computers and printers, and the shuttle bus that takes you to school. The club house has a lot of great things you can do especially when they have events which are really cute like pancake night. The only one problem with my apartment was taken care of quite quickly by maintenance. The front office was always helpful, one exception worker Urban, I remember helped me a lot with questions and was always so nice and prompt. It was a great first year experience! Review from GoogleFeb 2018: So far I really like living here, the office staff is super friendly and the apartment is really beautiful. Maintenance takes a while after putting in a request but that's the only negative thing so far. Shuttle is great! Overall nice place to live. Alexis is a great CA! She’s been really helpful and willing to help. Urban has been really nice whenever we visited the office. Review from GoogleAre there any on campus apartments at UTSA? Yes, UTSA has a neat community, University-Oaks , which is on campus, but is owned by a private company and has an apartment set-up. It is cheaper than the dorms, and you get more space....read more
Do any UTSA apartments have private shuttles? Yes, there are two apartments near UTSA which have private shuttles to the UTSA campus. The-Estates-at-San-Antonio Aspen-Heights?pb_id=1092...read more
Feb 2018: Just had arts and crafts night with Macy and let me tell you, it really allowed me to express my creativity. I initially went just to get donuts but then THERE WERE NO DONUTS. But it was fine because the friendly and creative atmosphere calmed me down from my panic and drew me towards the construction paper. I was inspired to create a cow because I really like milk and I just wanted to thank cows for being such majestic milk-producing creatures. You can see my artwork placed on the vibrant orange countertop located in the Clubhouse and also on my door below. Thank you Macy for encouraging me to be my best self and to participate in Craft and Junk Food Night (formerly named Craft and Donut Night)! Review from GoogleFeb 2018: I want to take the time to shout out CA Joey. He gets 5 stars all day. He goes above and beyond for the complex and if you ever need anything he is right there to help. His events are always well thought out and fun. CA of the Year ðŸ Review from GoogleFeb 2018: My daughter is currently staying here and i absolutely love the care and attention they give. The manager Victoria has been a blessing. Knowing I have her watching over my baby girl brings peace in my heart.
The apartments are super clean with a well laid out plan. Also, assigned parking is highly recommended. Just knowing my daughter will always have a place to park close to her room was a great investment.
I recommend a group of friends staying together because assigned roommates could be a challenge. But regardless, you can count on management to correct any problems (if any).
I only have one small thing to add: make sure all hall way & stairway lighting is working for your safety. That has been the only issue that wasn’t corrected by maintenance.
Other than that....i highly recommend it!!
Thank you Review from GoogleFeb 2018: I've lived at the Luxx for a year and a half now and it's been great. In my opinion it's the best student housing at UTSA has to offer. Maintenance is always on-time with service requests, and the best part is just how DOG FRIENDLY this complex is. It has a large park for your fur babies to run around in. The park recently got a update thanks to Joey and now it has mulch so the dogs don't get stickers in their little paws. CA Joey cares a lot about our four-legged friends and has always been very friendly to myself and residents. He also hosts some pretty awesome and creative events. If you are reading this and thinking about moving in, ask for a unit in building 3. Overall, I give the Luxx a 5/5. Review from GoogleFeb 2018: I went to Nancy's painting event and I loved it! She is such a bubbly, fun person and made me feel very welcome! I will definitely come back to her other events. WOW!! Review from GoogleFeb 2018: I don’t even live here and I’m aware of all the issues at the Luxx. I have a friend who lived here before management changed and she had nothing but good things to say. She absolutely loved it and she highly recommended it. My girlfriend lives here and she’s rarely there because of how poorly the place is run. The valet trash may seem like a good deal but it’s honeslty one of the worst decisions they’ve made. The hallways are filled with garbage and when it’s windy it’s even worse because all of the trash cans get blown away, there’s trash juice everywhere from the garbage cart being rolled around every night, and the elevators have the signature scent of ... you guessed it ... GARBAGE. My girlfriend’s apartment was a mess when she and her roommates moved in. The cleaning crew hadn’t been in after the last tenants and they Review from GoogleFeb 2018: Do you hate sleep? Do you love being woken up to a building wide fire alarm 14 times in a month? Then you found the right place! For only $608 a month you can enjoy this "luxury" apartment complex.
Fyi: they place blame on anyone they can before admitting there's an actual problem.
Have fun! Review from GoogleJan 2018: I don’t currently live here but I was very disappointed with the application process. It’s been an ordeal since November but I applied cause I did have a plan of moving in here. It’s a nice place and that’s all I know. But I applied online, they told me I was approved. I proceeded to fill out the roommate questionnaire and then after filling it out, it told me I signed a lease even though I never did. My co-signer never signed anything, nor did I. I told them I won’t be moving in if they were going to scam me like that, and the message never got through their head. If you’re going to move in, be very cautious reading the fine print. I thought I did, but I guess I was wrong. Review from GoogleOct 2017: Last year, I lived in a 4 bedroom and I did not have the best experience. The carpet and the mattress were not comfortable. My roommates were not the cleanest or friendliest people, but the staff made living at the Luxx a lot better. I enjoyed attending most of the events that were held at the property and I liked how much the staff cares about its residents. Alexis, one of the employees, was always kind and patient with all my complaints. I would recommend anyone looking for student housing to live at the Luxx. Review from GoogleSep 2017: We are very satisfied & excited to have found this beautiful Student Living Apt for our daughter. We absolutely love the floor plan and all amenities offered! The place is in great condition & I especially love the fact that my daughter has her own full bathroom & carport reserved parking. I highly recommend this place and I'm grateful for an amazing staff! Victoria the manager has been absolutely superb!! Great job to her all her staff ðŸ‘Thank you God for placing great people in our baby girls second home! Review from GoogleJun 2017: It is the worst place to live, it is super expensive and the apartment I received was dirty and the coaches were ripped. There was spiders everywhere. The washing machine is not connected to the wall and it kept moving back and forth and I'm sure that it not how it is supposed to be. It is not acceptable to receive a dirty apartment with the amount i paid for rent. The bed leg was broken in my bedroom and the toilet doesn't flush properly. Also there was a random fire alarm that went off, but there was no fire and it wasn't a practice alarm.
Review from 6/1/17 on GoogleMay 2017: The pool is beautiful and it's a really friendly environment. They are really pet friendly. These apartments are literally walking distance from UTSA so I expected there to be a lot of noise because you're surrounded by college students, but pool parties at 3am on a weekday? Unacceptable and they occur a lot often than I expected. There was a party on the third floor and the entire floor caved in. Not to mention that same night my car as well as several others were vandalized by some people who were at the party.
Review from 5/21/17 on GoogleMay 2017: 3AM,just now. A male try to pick my door. He is not drunk so he knows what is he doing.I knock the door inside but.it did not scare or surprise him away. If he live by himself he will be suprised why someone in his apartment. If he lived with other roommates, he will be surprised the.voice is.not familar or he will call his roommates name to open.the door.for.him. I said Excuse me. He replied Excuse me. He paused. I said you are in the wrong apartment. He left immediately without a sorry. Looks like he try to "break in" to me.
Review from 5/19/17 on GoogleMay 2017: DO NOT LIVE HERE!!
This place has been horrible since the day I moved in. When I first got into our apartment it was filthy dirty and had clearly not been touched since the previous renters. There was old food in the cabinets, clothes in the closet, and hair everywhere. We called the office to let them know 4 different times and they never came. don't even bother calling maintenance for anything, they take FOREVER to come if they come at all.
Review from 5/19/17 on GoogleMar 2017: If possible, find another place to live. This place has horrible and rude management, awful maintence men, and horrible security. The office threw away my lease twice without speaking to me about it first. First time because they made a mistake on the amount of my monthly rent (my signed contract said $575 and they verbally told me $599); and the second time to take away my $250 concession, which they verbally told me I would receive when I renewed my contract. The maintenance men knock once and then walk in without giving you a change to open the door.
Review from 3/9/17 on GoogleNov 2016: Enjoyable experience. Convenient to both campus and to my work, and the shuttle service makes it even more convenient. The biggest complaint for me is the maintenance service.
Review from 11/4/16 on GoogleJul 2016: PREDATORY LENDERS! DO NOT DO BUSINESS WITH THE CROOKS! THEY PREY UPON STUDENTS AND LET THEM SIGN LEASES WHEN THEY HAVE NO INCOME OR CREDIT! MOST ADULTS CANT EVEN GET A LEASE... MY SON WORKED HIS BUTT OFF LAST YEAR AT UTSA TO GET ACCEPTED TO UT AUSTIN AND THESE PEOPLE REFUSE TO EVEN WORK WITH US! SYLVIA THE ASSISTANT GM TOLD ME MY SON IS RESPONSIBLE FOR A FULL YEARS RENT BECAUSE HE SIGNED A CONTRACT. AND HE doesn't EVEN MOVE IN FOR ANOTHER MONTH! I ASKED ABOUT A SUBLEASE AND SHE ACTED LIKE SHE didn't KNOW WHAT I WAS TALKING ABOUT AND THAT IF SOMEONE ELSE MOVED IN WE WOULD STILL HAVE TO PAY 85%! I AM FILING A COMPLAINT WITH THE BBB, UTSA, AND THE COURT AS THIS VIOLATES FAIR HOUSING LAWS FOR PROTECTED CLASSES WHICH COLLEGE STUDENTS FALL UNDER! THE SAME WAY THE CREDIT CARD COMPANIES GOT BUSTED TAKING ADVANTAGE OF STUDENTS THIS IS WHAT THESE APARTMENTS ON CAMPUS ARE DO