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Sep 2019: -10 stars! Have a friend that has lived her for over a year. The management is terrible. The maintenance is lazy and lies and does not do anything. She hasn't had a bed room door since before she moved in. It flooded and now there is mold and they still charge her full price. Worst apartment complex ever. Gross! Rude employees! No one is friendly! Run away while you still can! Review from Google
Jul 2019: Guess there never going to fix my toilet. The pool has been closed all summer. The front gates don’t work at all. They towed my work truck and wouldn’t even call the company to have the fee waived especially when all the visitor spots were full. Review from Google
Jul 2019: -1ve .....I have been living in one of the apartment here for more than two years now. I pay my rent ON TIME EVERY MONTH. NEVER once have I been late. I don't make any trouble with my neighbors. Lately, I have a ROACH NEST over my apartment. I informed the management serval times and wrote the tickets online. STILL NO RESPONSE. One day visited their office and mentioned my problem. Their attitude like "WE DON"T CARE" either you stay or move out. Then the next day I talked to the lady who is a charge of maintenance and explained my problem. She said get bug spray or roach killer !!! REALLY ??? This is how you solve your problems. To DATE no one has called me back. In the leasing office, they DO NOT call me. They close tickets and I have to call and inquire why I see the roaches crawling through small holes in the molding. There is a nest that not only they won't treat they keep giving me the runaround Review from GoogleJul 2019: This is the SECOND time I have visited where the office was closed! How do you expect to get new tenants if your workers are never around?? Please work on this so people like me (who drive an hour and 30 mins) dont waste our time! Thanks Review from GoogleJul 2019: This is the SECOND time I have visited where the office was closed! How do you expect to get new tenants if your workers are never around?? Please work on this so people like me (who drive an hour and 30 mins) dont waste our time! Thanks Review from Google
Jul 2019: WORST MANAGEMENT ... They don't care about their tenants. My AC broke for more than 2 months and delayed the repair. I call them and visited in their many times they don't fix it yet. In Florida, the weather is hot as hell its and to live without AC. Every time I contact the management they come to some sort of reason either they the parts not arrived yet or they have only one maintenance guy works there. One time I said, you have three apartments is vacant, can I move to one of those its been 2 months. They said NO, I leased they that apartment and they need to make to new if need to move. OK.. Can I hire an AC repair guy who can fix it, and you deduct it from the next rent. NO.. We have we maintenance people and they will fix it for you. I said it have been two months since you guys haven't fixed my AC yet. She says once we received the parts it will be fixed. Finally, can get the parts from the local hardware shop and give it to you Review from Google
Jul 2019: WORST MANAGEMENT ... They don't care about their tenants. My AC broke for more than 2 months and delayed the repair. I call them and visited in their many times they don't fix it yet. In Florida, the weather is hot as hell its and to live without AC. Every time I contact the management they come to some sort of reason either they the parts not arrived yet or they have only one maintenance guy works there. One time I said, you have three apartments is vacant, can I move to one of those its been 2 months. They said NO, I leased they that apartment and they need to make to new if need to move. OK.. Can I hire an AC repair guy who can fix it, and you deduct it from the next rent. NO.. We have we maintenance people and they will fix it for you. I said it have been two months since you guys haven't fixed my AC yet. She says once we received the parts it will be fixed. Finally, can get the parts from the local hardware shop and give it to you Review from Google
Jul 2019: !!! DO NOT LIVE HERE !!! I have been living in Willowbrooke for 5 years and this past year and a half with new management has been horrendous. They do not fix anything when they say they will and they all have an "I don't care" attitude. It doesn't matter how many times I've been in the office and personally requested maintenance to come fix an issue, they still won't do it. Do yourself a favor and find a different community to live in. Update two months later..I woke up to a flooded apartment and to no avail nobody has picked up the emergency maintenance line and I have called 15x in the past two hours! This is highly unacceptable. **2 month update** I have had a malfunctioning ac for a long time now and I’m having to live and sleep in an 81 degree apartment because this community doesn’t want to take issues seriously. I have also had electric bills that are over 200 dollars for a 600 sq Review from GoogleAre there any places where I can meet with many USF apartment communities, in person, at one location? At USF, there is a wonderful event called the Bull Market. At the Bull Market many of the local apartment communities will have a booth. At their booth you can get shirts or other branded items as well as ask any questions....read more
How do I advertise my apartment community near USF? Advertising on LiveSomeWhere: https://www.livesomewhere.com/USF is a great way to advertise your apartment community. Your community will receive a prominite place on the site to help familiarize the student body with the...read more
Jul 2019: !!! DO NOT LIVE HERE !!! I have been living in Willowbrooke for 5 years and this past year and a half with new management has been horrendous. They do not fix anything when they say they will and they all have an "I don't care" attitude. It doesn't matter how many times I've been in the office and personally requested maintenance to come fix an issue, they still won't do it. Do yourself a favor and find a different community to live in. Update two months later..I woke up to a flooded apartment and to no avail nobody has picked up the emergency maintenance line and I have called 15x in the past two hours! This is highly unacceptable. **2 month update** I have had a malfunctioning ac for a long time now and I’m having to live and sleep in an 81 degree apartment because this community doesn’t want to take issues seriously. I have also had electric bills that are over 200 dollars for a 600 sq Review from GoogleMay 2019: SO I AM RE WRITING A NEW REVIEW BECAUSE EVERYONE NEEDS TO KNOW! THIS AREA HAS BECOME A DUMP SINCE NEW OWNERS OR MANAGEMENT HAS TAKEN OVER. MY A.C HAS STOPPED WORKING ONCE AGAIN AND MY CEILING LIGHT IN THE KITCHEN IS HANGING OF IT WIRES AND DOESNT EVEN TURN ON AFTRR A SUPPOSEDLY HVAC CERTIFIED MAINTENANCE WORKER CAME AND ATTEMPTED TO PUT IT UP AND LEFT IT WITH TAPE ON WHICH YES FELL OFF AGAIN! THE DENT ON MY FLOOR IS ALOT BIGGER BOW AND THEY ACT AS IF ITS NOTHING AND GIVING FALSE ANSWERS TO WHEN ITS GOING TO BE RESOLVED! GUYS THESE ISSUES HAVE BEEN GOING ON FOR MONTHS NOW AND NO ACTION HAS BEEN TAKEN! I CALLED TODAY OVER 70 TIMES TRY TO GET IN CONTACT WITH THEM AND I WALKED THERE AND CALLED WHILE STANDING IN FRONT OF THE OFFICE AND WATCHED THEM IGNORE THE LAST TWO CALLS BEFORE WALKING IN! THIS REVIEW IS FOR EVERYONE TO STAY AWAY ALL THEY CARE ABOUT IS MAKING SURE THE APARTMENT IS SET FOR YOUR MOVE IN BUT ONCE AN ISSUE OR TWO OCCUR THATS WHEN THE RUNNING AROUND STARTS AND FALSE TIMES AND DATES TO WHEN IT WILL BE RESOLVED! PEOPLE ME AND MY WIFE LIVE HERE DO NOT TAKE NO ADVICE FROM ANY THAT DOES NOT OR ANYONE THAT GIVES THIS PLACE A 5 STAR ITS FALSE! AND THEY ALWAYS SAY UNDER THIS POST THAT THEY TAKE EVERY REVIEW SERIOUSLY OR THAT WE SHOULD CONTACT THE OWNER TO SEE WHAT THEY CAN DO TO RESOLVE IT OR W Review from GoogleMay 2019: Been here about a month, place is quiet and you think it’s a good place to live until you have to deal with management..They have this whole I don’t care mindset. They don’t want to work with you and don’t seem to care about problems within the property. We bought a new car and had a rental, every visitor parking space was taken at 11 pm at night so we parked in future resident. Between 11pm and 6 am they had towed both our cars without notice and management had an attitude when we asked for them to work with us because we literally paid rent the day before and bought the car right after. They have people with parking permits taking up all the visitors parking spaces for some odd reason..there is plenty of parking for residents and limited visitor parking. They should manage their property better. And just to throw it out there, the place has roaches. They don’t want to admit it, but occasionally we will see a roach in the kitchen. Terrible unfair management. Review from GoogleMar 2019: My wife and have been living here almost three years. To be honest never had a major issue about the apartment! Until a dent started forming on my floor in front of the fridge which comes out that it was leaking and the wood floor started caving in. Fridge was replaced. And my back right burner on the stove did not work and I was told I’ll have to wait for two months I agreed and I’m still waiting. Which didn’t bother me that much I’ve overlooked that.This was a 1 year 1/2 in. 2 years 6 months in roaches everywhere we called no response. Thermostat was wacky had to tap it to turn on. called left a message no answer. Got to hot one night called emergency hotline a.c wasn’t turning they came checked it said they would be back next day two guys showed up checked it did nothing but leave the cover of the ac unit. One guy returns the following day changes the thermostat which was the problem and doesn’t even put the wires correctly Review from GoogleFeb 2019: I've been there for since I really appreciate for willow brooke apartments Review from GoogleJan 2019: I am very pleased with my apartment. I was made aware of some issues prior to move in and they were handled in a timely fashion. The parking is manageable. Wild life is endearing. Just some tenants leave the trash next to the dumpster instead of throwing it inside. I believe management is aware nothing they can do more like the tenants have to be make sure they are keeping the appearance of where they live presentable.
Laundry room, fitness center and pool exceeded my expectations. Very clean and modern. The management team is great especially Allison. Allison made my move from Miami to Tampa so easy. Kaylee and the new manager Natasha seem very nice and friendly. Definitely happy. Thank you Willow Brooke team keep up the amazing work. Review from GoogleJan 2019: As of review, tenant for duration of 12 months. Unit has met my standard of needs of a living space. Has been as advertised, parking is manageable and pavement keep in good condition / repaired as needed. The random ducks and birds here and there is a bit jarring, but slightly endearing. Base landscaping is properly cared for (with a FEW low hanging branches for us taller folk on the sidewalk, I digress). Trash collection is a bit of a sad endeavor, but that is more the "moral quality" of tenants (grounds-keeping does correct this constantly, though, so kudos).
Office Management has been receptive to repairs /concerns /correspondences that I have made through-out the year in a quick and professional manner. Maintenance staff has a constant uphill battle with grounds-keeping due to certain individuals; however, they remain hardworking, frien Review from GoogleJan 2019: So I've had to change my review been here for sometime never had any problems until christmas day my stove blows out. It's a week later and the office people are still clueless as to not knowing when my stove will be fixed thinking it's a joke laughing about it. 0 stars if i could!!!!!! Review from GoogleOct 2018: Love the staff, the community and my apartment. They were very professional, helpful and friendly from the start to moving in and made the whole process easier. I couldn’t be more satisfied. Review from Google
Sep 2018: This apartment complex has had a lot of different management teams over the past years but the team that is in now as of 9-15-2018 is on point. I’ve been here for three years and hey are the best yet. They help when ever needed and complete jobs quick. Also, the maintnence team is very friendly and very proficient. I don’t leave a lot of reviews but his property deserves more credit then it is getting through other reviews. The complex is up in coming and having a lot of changes being made including new gates and apartment renovations. Allison and Toni are doing a great job in making changes :) :)
SSG Ryan Review from GoogleSep 2018: I LOVE living here. Ive been a resident since February and the new management is OUTSTANDING!! Mrs. Toni, Kaylee, and Allison are freaking awesome! They go out of their way to help my family and I. They are very understanding and I definitely will be renewing my lease. Review from GoogleSep 2018: The manager Toni, is amazing. She is very prompt and proactive. I encountered some issues soon after I moved in and it remained unresolved for some time until the issue was brought to the manager's attention. The effort she is taking to make this place better is commendable. Review from GoogleAug 2018: I went here today to get some information on a one bedroom and the ladies in the office were very helpful. Although they didn't have anything for when i wanted to move, I got all of the information I needed and they were very friendly and outgoing. They took their time and I didn't feel rushed like most places make you feel around here. They even offered me a water bottle! Review from GoogleJun 2018: Moved in yesterday an I wasn't able to enjoy my new apartment. Took me at least two hours of seeing bugs crawling everywhere that I came to the conclusion I got scam! Infested with roaches and a unfinished apartment. My bathroom and bedroom have no doors. My stove doesnt work and out of date. The fridge completely stained with mold. So I'm assuming this hasn't been replace. Unfortunate for me they decieded to make this day a "personal day" Office is closed and now I'm stuck sleeping in my car until Monday. I just want my full refund without any penalty. This is unacceptable and unsutiable for anyone to live in. The living conditions are undeniably disgusting. Review from GoogleJun 2018: Dont even think about moving here. The management is not only careless but unecessarily mean to top it off. Review from GoogleJun 2018: This place is a friggin dump. The years of dirt in the units can not be removed from the base boards, there is so much duct tape holding together the furnace (which is probably why it REEKS when you turn it on, and the cabinets are something out of a public restroom. My boyfriend moved out of here in January 2018 and six months later still doesn't have his deposit back. They give you the run around saying 'call this number for corporate office' and 'there is no one on staff who was working here when you moved out so we can't verify and give you your deposit'. DOES LANDLORD / TENANT LAW NOT APPLY IN THIS HELL hole??????? Save yourself the trouble and go elsewhere. Review from GoogleApr 2018: don't do it. Seriously don't. Even if it is cheap it's not worth it. I've rented many complexes on 42nd street and this was the most disorganized management I've ever dealt with. Keep your lease papers close if you don't listen to me and you do rent here because their computers will reflect information that is different from the lease that you e-sign. And now I'm currently fighting to get my deposit back. Just...don't do it. Review from Google