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Aug 2020: THIS SHIT is fucking terrible lets just start off with all of the roaches in all parts of the apartment paint splattered everywhere the remodels are not up to date at all and everything is done unprofessionally. the parking is so outrageous goodluck having any type of people over that are not legally ON YOUR LEASE coming over because the will tow your car and call you can complain even though you are paying to live there! the apartment is completely unsafe there are no type of gates that close or any type of cameras in the parking lot besides the ones that face your front door and patio !! multiple things have been stolen from here including motorcycle vehicle’s, which the apartment management DOESNT CARE ABOUT. all in all if this is the lowest price you see DO NOT SETTLE FOR IT IT IS not worth YOUR TIME OR MONEY!!!!
Jul 2019: I've lived here for 2 years and thankfully I'm on my way out. Even though it is one of the most affordable complexes in the area, the lack in quality is not worth the price difference. My first bit of advice is to not take an apartment that includes a washer and dryer. If you stay as long as I have, you'll have paid more than the set is worth brand new. If you're going to get ripped off, you might as well go to a rent a center type place, at least you can take it with you. This place is infested with roaches, parking is horrible, it's overpriced and there are plenty of superior complexes close by that have comparable rates. The plus side is that if you are close to the retention pond, you will have a nice view if your apartment if facing it. Also, the staff is very friendly and attentive. It's very quiet here as well. The cons out weigh the pros. Additionally, the pet owners in this complex do not pick up after their pets so watch your step Review from Google
Jul 2019: Absolutely amazing property, lived there almost 2 years, anytime I had an issue I spoke with the property manager and she resolved it. They worked with me when I moved out, always fixed maintenance things immediately, quiet and great swimming area. Highly recommend Hidden Palms Apartments. Review from Google
Jun 2019: I think it is sad to read negative reviews on here when my experience has been great since I first visited this property. Everyone has always been helpful and the maintenance guys come to my apartment fast and they are always friendly. I was a bit concerned when I saw how many dogs are here but the property is always clean and the dogs have not been a problem. I went to the last resident party and they really made us feel like a real community and hung out with us like friends. I’d rethink the negative reviews here as I’m sure you know that most people don’t write a bad review unless they are salty about not getting their way when they know they were actually in the wrong. I really like Hidden Palms! Review from Google
Jun 2019: I think it is sad to read negative reviews on here when my experience has been great since I first visited this property. Everyone has always been helpful and the maintenance guys come to my apartment fast and they are always friendly. I was a bit concerned when I saw how many dogs are here but the property is always clean and the dogs have not been a problem. I went to the last resident party and they really made us feel like a real community and hung out with us like friends. I’d rethink the negative reviews here as I’m sure you know that most people don’t write a bad review unless they are salty about not getting their way when they know they were actually in the wrong. I really like Hidden Palms! Review from GoogleJun 2019: This is disheartening that a non-resident could post a review without the understanding of the policies within our community. We have extremely satisfied residents who appreciate our willingness of staying on top of parking so that they are able to always find a place to park when they get home from a hard day's work. Those who have unauthorized occupants often don't feel the same. In addition, falsifying information to better their story is sadly frustrating but can't always be avoided. We appreciate our residents and wish for their guests to always feel welcome in our community.
Jan 2019: The parking is horrible and the management did nothing to help when I called to ask for help in getting my daughters car out of towing. She went to visit a friend last night and found no parking for visitors that was a safe distance at night for a girl alone. Nickie the manager was not sympathetic at all and did nothing to assist. Nickie is the individual responsible for hiring a company that preys on unknowing individuals. Nickie reminded me that she managed a community that I had lived in previously And It was then that I remembered she was fired for questionable practices. Perhaps there is a relationship with the towing company that is a conflict of interest. Review from GoogleJan 2019: I was staying with a friend for a few days while she had surgery. The parking situation was horrible. I honestly thought she was overdramatic about it and stressing I only park in visitors' parking. When I arrived, the only spot close to her building was not visitors, so I rushed to unload my bags. Then went to move my car. The tow truck was already behind my car! Luckily i didnt get towed, I moved, but the only spot for visitors was on the compete other side of the complex. Throughout the next few days as I did groceries to prepare her for the days after surgery or go pick her up from the hospital itself, I constantly was inconvenienced with parking far away from the building... carrying groceries and all. You need to do something about that, that's not fair to residents when they have guests. She said she is supposed to renew her lease soon- Review from GoogleAre there any places where I can meet with many USF apartment communities, in person, at one location? At USF, there is a wonderful event called the Bull Market. At the Bull Market many of the local apartment communities will have a booth. At their booth you can get shirts or other branded items as well as ask any questions....read more
How do I advertise my apartment community near USF? Advertising on LiveSomeWhere: https://www.livesomewhere.com/USF is a great way to advertise your apartment community. Your community will receive a prominite place on the site to help familiarize the student body with the...read more
Oct 2018: The management at Hidden Palms and the father company RMI are a bunch of crooks. I have video via surveillance cameras of them having a employee snoop around my apartment and personal belongings. Then when I moved out they claim I “damaged†their apartment. After 5 years of being a model tenant and fulfilling my final lease they demanded $550.00 and when i refused to pay they put it against my credit. I paid it. After I lost my dispute with all three credit agencies. These people are shady and dishonest. STAY AWAY from this complex and any of RMI’s property. They own quite a few in Florida. Give your business and your money to a more moral company. Review from GoogleOct 2018: See owner's responses below as an example of the lack of professionalism. I chose to remain in the area for school. Management (Nikki) is unprofessional, rude, condescending, and her assistant mgr is incompetent. The earlier staff was better. Maintenance takes forever to fix issues and often don't have parts. However they try to maintain the property. Urine was almost always in the stairwell, parking is hard for visitors and residents, gym is barely usable due to malfunctioning equipment and overwhelming deodorizer, the units are older and you can tell by the old fixtures that can be smelly, balconies are a hazard as the wooden planks are unsteady Review from GoogleSep 2018: After checking out this apartment for myself, I realized why the ratings are what they are as well as THE REVIEWS. This apartment complex isn't a luxury style apartment, but it's very reasonable with prices, especially for college students like myself, who's in the process of saving funds with reason of course. Being appreciative of the amenities offered, I believe is fair. But for the issue of rodents and or pests, Hidden Palms Management could possibly get an approval to have more traps of many kinds to prevent such disruptions to the leasings office and of course the residents. Who the hell wants to constantly deal with that sort of annoyance. But with that, residents should be made aware that cleanliness also helps prevent those types of creatures from evading one's territory. (Clean-up Clean-up! Everybody everywhere....!) Everyone d Review from Google
Sep 2018: I lived here for a little over a year and only moved because of internship with school. My only complaint with the complex is the parking and visitors spaces that overall was a thumbs down. I lived on the first floor had no problems besides the ducks trying to be friends lol ,within my building my neighbors were really quiet and never any problems. Office staff was very friendly and nice with all interactions I’ve had with them. No bug problems maintenance always came within a timely manor to handle even the smallest problem. I would recommend Review from Google
Sep 2018: The best three years of my life so far were spent in this apartment. Students, young professionals, and new families make up the demographic. The mainentance staff is always ready to respond to any issue or lend a helping hand. Over the last 3 years, efforts have been made to improve the property. I was disappointed to move out after a dog park was put in. I enjoyed it for the couple of months that I could before my family and I moved out of state for work. The pool and hot tub were well maintained over the last year, so much so that I took my two month old baby in it for her first swim. The community is excellent. I cannot give five stars because the units themselves leave something to be desired, but I loved living here. Review from GoogleJun 2018: Wish there was a no star option because that would be the best way to describe my experience with this apartment complex! Review from GoogleJun 2018: This is kinda long, but here is my experience. In short, the presence of roaches in my new apartment led me to vacate the next day. I hope this review helps with someone's decisions:
I had such high hopes for this apartment complex since its extremely beautiful on the outside. I quickly fell in love with the trees, the pond, and wildlife. Management processed my application quickly and I was within my new apartment home by the end of the week.
However, once I was settled in for the night I couldn't help but notice the large number of roaches starting to pop up around the apartment. I did not bring many items in the apartment, nor have I ever encountered roaches before, so I could not have brought them with me. There were dozens of small roaches that kept coming out of the small cracks in the walls, cabinets, and floor. I must have killed a Review from GoogleMay 2018: I stayed here for 2 years 2015-2017, great place to live I like pond view they have management is pretty good in resolving issues. Most importantly maitnence is on top of the repairs and usually comes out within a week of called worked order. The only con is the 20 dollar increase in renewing rent I think it's a bit too high. I would have stayed another year if it weren't so expensive. Review from GoogleApr 2018: Highly recommended for first apartment and USF students! Safe, clean property. I've been a tenant for going on 8 years and after reading some of the comments I feel it's necessary to review. This was my first apartment and 8 years ago I was studying at USF. One thing that has kept me here is the management and maintenance team. I think they're great and the best hands down! The grounds are maintained very well. They are very aware of what's going on around the property and will post notices for building maintenance (painting, hallway water pressure, etc) days in advance. I've NEVER had roaches or any pest issues. Over 8 years my rent has gone up a total of $115. That's not bad at all!!! Gym equipment is basic however there are several gyms around for those who want more options. I would give HP 5 stars if the walls weren't so THIN. I live on Review from GoogleMar 2018: Spoke with the owner of the apartment complex about issues and concerns they were addressed very happy at this time Review from GoogleFeb 2018: Please do yourself a favor, save yourself a headache STAY FARR AWAY FROM THIS PLACE, I REPEAT STAY FARRRRR AWAY FROM THIS HELL omg I currently live here and Lord its HORRIBLE. I wish I could give this place 0 star.I don't even know where to begin everything is wrong with this place I can't wait for my lease to be up see I can get out of here, don't even think about moving here you will regret every second. find somewhere else to go Review from Google
Dec 2017: I love it here! Every maintenance request has been resolved same day. I'm fortunate enough that I hardly hear my neighbors (yes, if I'm in the bathroom - I hear their tub or toilet). The office staff is certainly alert to what's going on in their community, which we should all be grateful for. Follow the rules and you won't have issues.
My only complaint is the office hours...I can only get to the office two days out of the whole week due to them closing at 5:30 most days. Petty in the scheme of things, but it still is a challenge. Review from Google
Oct 2017: Pros: Nice size apartment. Decent price. Good location. Maintenance response time. Leasing agents Pam and Brittany are very helpful. Pool is nice. Great communication via text or email. Some community events. Wood floors. Washer and dryer included. Late office hours on Wednesdays. Apartments are roommate friendly.
Cons: Apartments are old. I can hear water running down the pipes as if they are about to bust every time my upstairs neighbor takes a bath. If you live under someone you can forget about getting decent rest. It literally sounds like my neighbors are about to fall through the roof every time they walk. I've complained to the office but they've done nothing. Instead they focus their time worrying about who is coming in and out of YOUR apartment. They treat residents as if this is section 8 or low income apartments. They expect you Review from Google
Sep 2017: Granted, I just moved in 2 weeks ago, but I have not had any problems. I am not understanding how people are staying the staff is rude...while I primarily dealt with Pam, who was AAMazing, the other interactions I've had with the staff, including the manager have been great. Cockroaches and bugs...I have seen 1 small bug, but c'mon people, we live in Florida, and that is to be expected. I was told upfront that parking was a problem, yet I haven't seen that as I have been able to park right by my building everyday. Even when I leave for work at 5 in the morning I see empty spaces by my bldg.
The property is clean and well maintained. I've used the laundry facilities and the washers and dryers work great (and not too expensive) The pool area is clean and inviting and I just love the hot tub. I've met a few neighbors and everyone has be Review from GoogleAug 2017: Lived here 2 years, my apartment was fantastic.
Pros:
-Beautiful floors, good layout
-Apartment very clean when I moved in
-The complex is well-maintained and beautiful
-Awesome, clean pool
-Maintenance guys are super nice and professional
Cons:
-The patio has carpet which is gross.
-Half the gym machines are broken and have been for many months.
-If your apartment is near the pool you may have a nice view, but you will hear kids screaming all summer long, playing marco polo for hours (no, just no) and occasionally drunk college kids partying loudly in the pool in the middle of the night, and attempting to climb the pool fence because the gate is locked
-There's a weird school next door to the complex and they are always singing/talking into a megaphone (Mostly stuff like "Timmy, your mom is here!") and playing weird kid music on the loud Review from GoogleJul 2017: I do not recommend this apartment complex to anyone, it is infested with bugs and little critters. I have been living here for 2 weeks and have counted more then 10 roaches within my apartment. I am having problems with ants, as well or fruit flies now too. I contacted the management to send pest control here and they said Tuesday they will be there at 9-1 and they never showed up. My friend is continuing to get flees on her dog and I have had talks with other pet owners, they said they are also having problems with fleas as well. It's disappointing to be paying so much for a one bed apartment just to have minimal maintenance as well as care given to the complex for pests.
Parking here is horrible, I park 4 buildings away from my building every night after I get off work. If you want a good parking spot every day, make sure you get off work e Review from GoogleMay 2017: When I first moved in with my sister it was ok. As time went on I realized why my sister wanted to move out. Maintenance entered as they pleased with no advanced notice. I came home one day with a big hole in my kitchen wall. No explanation until I called the office asking why and they stated it was an emergency. However the leased stated these situations can not be considered an emergency, yet they violated that portion.
Second, my pregnant friend stayed with me 4days 3 nights she was staying with me in case she gave birth ..exactly on the 4th day her car was towed she was a high risk pregnancy on her last days before giving birth.Review from 5/16/17 on Google