Additional Reviews
Jul 2019: I lived here for a year and the place is definitely really good for the price. The apartment was simple but renovated and everything in the kitchen was new. In the beginning we had many problems, but the staff was always very responsive, nice, and willing to help. As a matter of fact, the staff is unquestionably the charm of this place. Other than that, they have a good gym, nice pool, and the location is really good. You can walk to Carrboro and it's on the CM and J bus route. Review from Google Jul 2019: I just moved in and the price and location can’t be beat. Inside the apartment are quality new appliances (including washer, dryer, and dishwasher) and kitchen cupboards with new carpets and flooring. There’s a great pool and beautiful (large) new gym. The apartment complex is clearly getting quite an upgrade. Mariana from the apartment management team has been super helpful and responsive which was so wonderful. I moved across the country and she took videos of the apartment to help me decide which one to take! Tino (sp?) who is responsible for maintenance is also super responsive, friendly, and knowledgeable. It’s been a very positive experience moving in so far.
The apartment complex windows could be greatly improved (old, metal frame, hard to open), the neighbors smoke in and around the apartment and my apartment smells like smoke from the previous tenants, also the bathroom for a 2 bedroom is tiny with little storage Review from Google Jun 2019: I have lived at University Lakes for the last year and a half, and I have loved my experience! The office staff is friendly (especially Carmen, she is amazing!!!), and maintenance staff is quick to respond to issues. I highly recommend living at University Lakes/Royal Park. Review from Google Jun 2019: Great value for the price. The staff has been very responsive with all our requests for maintenance and bug spraying after we had some false alarms. The community events are always a good hang and are well attended. Highly recommend if you're new to the area and need a good starter place. Review from Google Jun 2019: Very sorry maintenance. They are the worst group of maintenance technicians I have ever seen in my life. They fix nothing but will tell you its fixed. Just a heads up all the good reviews are friends of staff. Overpriced apartments. Maintenance always lying and misdiagnosing issues. Review from Google Jun 2019: Excellent customer service!! Request are always quickly responded to. Just overall a neat and cheerful environment! Highly recommend! Review from Google Jun 2019: Excellent customer service!! Request are always quickly responded to. Just overall a neat and cheerful environment! Highly recommend! Review from Google May 2019: I have really enjoyed living here. Christina was so helpful and kind with the move in process. I was impressed at how clean, spotless and neat the apartment was when I moved in--vacuum lines on the carpet and everything! The complimentary accent wall was painted flawlessly and the place smelled fresh and clean. Christina was incredibly helpful with my application an approval process, keeping me updated and in the loop every step of the way. She gave me the cutest little cutting board as a welcome gift, and I was so grateful for the thoughtful moving in gift that was sitting on the counter when I moved in: a thoughtfully arranged gift bag filled with paper towels, toilet paper, sponges, dishwasher detergent, laundry detergent and a card. I've lived many places and this is the first time I've ever been given a move in gift. It's the little things like that that make living here so great. I highly recommend Royal Park to anyone. Review from Google May 2019: I have really enjoyed living here. Christina was so helpful and kind with the move in process. I was impressed at how clean, spotless and neat the apartment was when I moved in--vacuum lines on the carpet and everything! The complimentary accent wall was painted flawlessly and the place smelled fresh and clean. Christina was incredibly helpful with my application an approval process, keeping me updated and in the loop every step of the way. She gave me the cutest little cutting board as a welcome gift, and I was so grateful for the thoughtful moving in gift that was sitting on the counter when I moved in: a thoughtfully arranged gift bag filled with paper towels, toilet paper, sponges, dishwasher detergent, laundry detergent and a card. I've lived many places and this is the first time I've ever been given a move in gift. It's the little things like that that make living here so great. I highly recommend Royal Park to anyone. Review from Google Apr 2019: We have been at Royal Park for almost four months now and have had a great experience. Friendly staff, comfortable apartment, new appliances, affordable rent, and just a few minutes from UNC. The only maintenance request we've made so far was fixed same-day. So far, no complaints! Review from Google Mar 2019: *Update* The staff is professional and VERY understanding! If we have any maintenance issues they are very quick to address it! would recommend Royal Park to anyone looking for an apartment! Review from Google Feb 2019: Great pricing, staff and maintenance was also great, never had issues with getting things fixed. Would definitely recommend this place. Feb 2019: Our experience with Royal Park has been nothing but great. Kris is a absolutely wonderful and Carmon is so nice. As soon as you walk into the office they make you feel like a friend. Feb 2019: I just moved into University Lake Apartments and only have wonderful things to say about the staff, the maintenance, the apartment itself, and the attentiveness to service. It's very quiet and I really like the apartment itself. I had a few relatively small issues when I moved into my apartment and maintenance dealt with them quickly and efficiently. The maintenance team are hardworking and also very attentive. Additionally, I have been impressed by the professionalism and sincere good nature of all the staff that I have dealt with, such as Carmon, who has been wonderful and assisted me with the signing of my lease. Lastly, I really enjoy the gym as it has been great for me to use in between taking care of other things. Jan 2019: i have lived here in royal park for some time now and they have great service and great tenant to staff relationships. things break they get fixed, they ask if I will be home and don't just barge in my apartment whenever they want which is great. very respectful and professional Jan 2019: I’ve lived at Royal Park for about 2 years now and love the attentiveness of the staff. Anytime I need need something taken care of they do it with urgency. Great price for a quiet location and I’m right by the bus stop!! Dec 2018: Renewing my lease, the staff is always helpful and dedicated to their residents. Review from Google Oct 2018: Very positive experience here so far. Friendly staff, new appliances, and really affordable. It's also on a bus line and it's easy to get to Carrboro or UNC. Sep 2018: My experience at Royal Park has been amazing! I love the location and the atmosphere around the neighborhood is great! Review from Google Aug 2018: I’ve been here for a month and so far it’s been fine. The complex feels safe, mostly students and families, the staff is super friendly and welcoming, and the renovated apartments are nice. For the price and location it’s pretty hard to beat it! Review from Google Aug 2018: I moved in a little over a month ago. So far, my wife and I have truly enjoyed our time here. The staff is friendly, and the one maintenance request we put in was handled swiftly. Other residents seem friendly but stick to themselves and are respectful of privacy. The grounds are kept clean and neat, and we have not had any issues with pests. We have had a wonderful experience so far, and recommend Royal Park 100% if you are looking for an affordable and nice place to live. If you are a student, I'd definitely recommend checking out the student discount! Review from Google Aug 2018: My husband and I have lived here for about a month and love it so far! Staff members are so friendly and we haven't had any problems with maintenance. We both feel safe here and have good privacy. We are close to everything we need (grocery store, UNC campus, gas station, park), but aren't in the hustle bustle of everything. This is a great complex for UNC students with a budget. definitely recommend! Review from Google Jun 2018: The people working in the office could care less if you have an issue. Does something need to be fixed? Too bad your gonna have to wait until someone from the office gets around to contacting someone to come over. If you accidentally lock yourself out of the apartment and no ones in the the office you'd think that would be considered an emergency but it isn't at university lake! No one is coming to help you get in until the morning. Issues with your neighbors? Office management doesn't care. Just puts letters of your door of "reminders" of the rules. My wife and I were harassed by our neighbors because we were being "loud". On more than one occasion I would come home from work to the police at my doorstep because they had received another call about our apartment. After pleading with the office to speak to our neighbors about their unprovoked Review from Google May 2018: Very poor maintenance, deceitful staff, and overpriced. And you can kiss your deposit good bye when you sign with them. They'll come up with lame excuses to keep it. Review from Google May 2018: Beautifully renovated apartments, quiet community, and perfectly placed in Carrboro while still being close to campus. The office staff go out of their way in order to accommodate the residents Review from Google