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Sep 2017: Although I did not end up moving here because I found something cheaper, I'm very impressed with the management and office staff (especially Vanessa). They were super helpful and genuinely cared about helping me find a unit. Quality customer service is rare to find around Florida, but if you're looking for a friendly community, look here! Review from Google
Sep 2017: I wish I could give this place a zero! Let me start off by saying, they're money hungry! My brother and I got evicted on hurricane irma just because we fell back on rent by one month. My brother just started his new job. But they didn't give us no time to catch up with the rent! We're forced to live in a motel for now! The services sucks because they take forever to repair things also theirs small ants everywhere! Everything else is just a front! Review from Google
Aug 2017: Office staff were jerks when we stopped in to play some quick Pokemon on the area. The guy was kicking everyone off their property if they were playing. We didn't, or plan to go through, their gates. Just were rudely yelled at as soon as we got out of the car. Pretty sure I wouldn't want to live here if they treat people like this. Review from Google
Aug 2017: I wrote a review last night on their Facebook page, and this morning all of the reviews were taken down.. thankfully I took a screen shot, if the picture isn't there, here is my review...
"If I could give this place zero stars I would. We've had nothing but issues since we moved in(last September). Take my advice and spend a few more dollars to live somewhere that doesn't have to pretend to be nice.
When you move in they give you a key card to enter the front gate,which is great unless you live by the side gate then you have to pay $50 to get a remote to open that gate. OH but wait if you lose the card then you owe them $50. Not quite sure why they don't just give everyone a remote or put a card reader by the side gate, so everyone can get in either gate.. super inconvenient
The parking lot is UNSAFE!! A car was stolen last month, and th Review from GoogleMay 2017: I'm so glad I didn't make a decision based on the reviews on here. Ashton has been nothing but wonderful. The staff is polite, maintenance requests are handled very quickly and the Maintenance staff and all very nice. The property is kept manicured and the rent is comparable for the neighborhood. The only thing I can complain about, which isn't The Ashton's fault, is that the apartment complex behind us is very loud and ghetto and the things I hear coming from there have been disturbing.
Review from 5/20/17 on GoogleDec 2016: Never had any big problems with the apartments. Sometimes things break but maintenance always gets to it quick. Office staff is always nice and has a business area to print. Pool is great. Neighbors aren't that loud, I have had much worse experiences at other apartments. Bugs have never been a big issue. Overall I have been happy. The place is great and right by waterford, the traffic on alafaya does suck when its rush hour but that's anywhere on alafaya. sometimes trash doesn't get picked up when it is supposed to and they have short times when you can put the trash out but thats me being whiny. I would definitely recommend living here it has been a pleasure.
Review from 12/5/16 on Google
May 2016: don't move here, even if it's your last option. Everyone in the complex is rude as can be. The whole front office, is unbelievable rude. They don't care about you, all they care about is the money. Even the apartments are crappy, they may look nice. Pictures decieve the eye. Things break every week, and maintaince does nothing.
Review from 5/3/16 on Google
Feb 2016: Consider yourself warned...seriously. For one it's way over priced , you can get a much nicer place for the money but maybe you have your heart set like we did ok...read on..
We lived at Ashton for a year, beware of the hidden fees they try to sneak into your rent but the main concern is when you move out!!
As other reviews posted it's not a joke and no one is making this up, they keep your entire security deposit and charge you at least another $300 on top of keeping your deposit. They scam people,
Let me tell you we cleaned the Sh*t out of our apartment, for three days straight every inch of that place, and we are not dirty people to begin with but we wanted to go above and beyond, just to make double sure we would get our deposit back after reading other negative reviews about that.
Review from 2/16/16 on GoogleHow do I sublease my apartment near UCF? One of the hardest parts of subleasing your apartment if finding the right person. To find the right person, we recommend listing your place for free on LiveSomeWhere: https://www.livesomewhere.com/UCF . It is the most popular site near UCF f...read more
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Feb 2016: Honestly, moving in was fine went smoothly, the staff is ok, no issues there, maintance guys are awesome, However.. If your thinking about moving there, take pictures of everything upon moving in, document every little thing that is wrong. When we moved out, we left the place spotless literally scrubed inside and out of cabinets and the shower was sparkling, we had no stains or marks on the carpet or walls and left the apartment expecting to get our security deposit back..well they decided to keep it.. 400 to replace the carpet 200 for leaving the apartment dirty..I wish we took pictures of how awesome it looked before handing in the keys..we disputed this for a month, thinking they had the wrong apartment.
Review from 2/10/16 on GoogleAug 2015: The only problem is the staff. They consistently have had a lack of excellence when I comes to delivering customer service. They didn't communicate very clearly on the terms of our lease especially when it comes to the renters insurance.
Getting information is like pulling teeth at times. And the staff can be very rude. To be careful choosing this apartment. I wouldn't recommend this complex if you're looking for friendly care from the office.
Also, I referred a friend and they didn't deliver the promised gift card for referring them. That was a big upset.
The apartments themselves are very nice though.
Review from 8/22/15 on Apartment RatingsAug 2015: Beware of charges for utilities! I read a review prior to moving in about how they include hidden charges and ignored it but I see what they mean. Month two living here it happened to me. Ask questions before hand and verify with them in writing as it pertains to utilities!!!
Review from 8/3/2015 on Apartment RatingsApr 2015: I really don't know where to begin. First, let me start with the positive things. I really love our apartment layout. The faux wood floor are beautiful and mimic real wood very well. The closet space is enormous and the rooms are a nice size. I have a 3bdrm 2bth apartment and have lived here 2 months. Now the negative things, the apartments are old. The appliances are old. What I regret most is not seeing the actual apartment I was going to live before choosing this complex (lesson learned). From day one we have had issues. First, there was a lock placed previously by the other tenants. It was removed when they moved out.
Review from 4/16/2015 on Apartment Ratings