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Apr 2018: don't live here. Take your money somewhere else where it will actually get you something of value. I don't even want to live here for the rest of my lease. There is urine in feces in the hallways and no security cameras anywhere other than the office and gym. There was an armed robbery recently and there has still been no change in security or even the mention of considering cameras in the garages/hallways/stairwells. We have made numerous complaints already but management only seems interested in making a profit, and has failed to seriously address any of the problems that Uhouse obviously has. Review from Google
Apr 2018: I've lived here for about 2 years, since January 2016. I would avoid this place if you can. To briefly explain and go down the list of issues: 1. The internet is absolutely horrible. 2. Towing. I've had the proper sticker on my vehicle, it was properly parked, and it was towed, twice. 3. Garbage is everywhere, they charge you for maintenance that should of been done prior to moving in. 4. The staff is rude and very unhelpful. 5. Roaches. Everywhere. All of these problems and so much more, avoid this place if you can!!Mar 2018: I have never hated living anywhere more than living here. It's trashed which is probably the nicest way to say it. Have seen poop and pee in the hallways from the ridiculous amount of dogs that live here even though they say they don't allow pets. There's pee in the stairwells and the garage is so disgusting. The floors are black, there's broken glass everywhere. Most of the time machines are broken in the gym and it's also pretty dirty. My dryer in my unit STILL is not drying my clothing after I've called maintenance at least 5 times and each time they've come in they do absolutely nothing to fix it. There's roaches around the entire complex. The office staff are completely useless and rude, I typically have packages and when they don't feel like searching for it in the back they just tell you they can't find it???? They constantly say my ren Review from Google
Mar 2018: Danielle loves the apartment and her roommate but has a friend that's transferring and they are getting an apt together
Feb 2018: I love the fact that all amenities and utilities are included here...but security could be a lot better. I live in a one bedroom unit and within a week of being here there was a LOUD bang on my door as if somebody was trying to kick the door in. It scared my girlfriend and I to death. The second incident was tonight when I was in the kictchen and someone had attempted to enter my apartment. They turned my door nob and gave the door a push but the deadbolt was on so they weren’t successful getting in. I heard a mans voice and I looked through the peephole but they were already gone. I did not open the door to see what they looked like for fear they might have had weapons or attempt to hurt us. THEY NEED CAMERAS DOWN EVERY CORRIDOR IN THE BUILDING!!!! I gave a two star because security and safety is huge. My rating would be a five star if they Review from GoogleFeb 2018: My daughter sublet for the summer and enjoyed the complex. Lots of amenities and a nice apartment. Loved the shuttle to class and secured garage parking. The staff was helpful answering any questions I had throughout the rental period. My daughter signed a new lease for the Fall of 2018 and was unable to keep her lease. Angela (Housing Manager) was very helpful in assisting me in subletting my daughters apartment. She always responded to my emails in a very timely fashion. I could not say enough good things about the staff and complex as a whole. Great location to UCF.
Jan 2018: Carlos helped me with signing my lease and was extremely helpful! He answered all of my questions and made signing my lease very easy and stress free. Highly recommend going to him. Review from Google
Jan 2018: Such a beautiful residence filled with beautiful souls that work here. I've never encountered a major "problem" that couldn't be fixed. If I encountered an issue, the staff was always readily available to help me solve it! I love this place, thank you! Review from GoogleCan I see a model apartment? Interested in scheduling a tour. Yes, please call or send your info. Yes. Please request an appointment for a personal tour, or just stop by to see us and well be happy to show you the community. LiveSomeWhere provides interest card form to fill out at the following link. https://www.livesomewhere.com/ucf...read more
What other transportation options will I have? University House is located one mile from the UCF campus, and is served by a free, dedicated UCF shuttle bus that runs to and from Millican Hall every 15 minutes from 6:30am to 10pm on weekdays when school is in session. Three Lynx bus lines also...read more
Jan 2018: I enjoyed the property tour of the campus. My favorite part was the clubhouse. It was very modern and they provide a lot to do for entertainment and for studying. Review from Google
Jan 2018: Great staff and maintenance team. They are very responsive and here for me whenever I need their assistance. I do enjoy living here and recommend it to anyone that is looking to move to the UCF area. Review from Google
Jan 2018: Student housing is not an easy industry to manage/maintain due to the shear fact that most of the college demographic just don't have any consideration for those around them (i.e. damaging the community and everything within it, leaving trash/vomit everywhere, etc.)
Although University House has its flaws here and there, the team here does a great job at keeping this place running well.
Since I have lived here, they have improved on several things like customer service, maintenance request response times (a day or less), and a the overall cleanliness of the building(s).
I would recommend living here over Plaza if you're on the fence. The whole team here does a great job. Review from GoogleJan 2018: I absolutely love living at uhouse. I rarely found problems and if i did they were simple ones that they would come and correct right away. Everything was nice, management was great. Best off campus apartment I’ve stayed at so far
Jan 2018: WORST OFFICE STAFF EVER! I needed help with an error Uhouse made on their behalf for my monthly rent payment and when MICHELLE answered my phone call she was very unprofessional (did not introduce herself and the company she worked for - only said "hello"), unhelpful, kept me on hold for long, did not have any knowledge on how to help me and would not transfer me to a manager or any other member of their staff. While repeatedly mentioning that she "understood my frustration" I felt like she did not care and was not interested in helping me fix my problem. MICHELLE was not answering my questions and continued to speak over me and pretend like she couldn't hear my inquiries and concerns. By the end of the phone call MICHELLE did not provide me with any solutions and sounded VERY jolly as if she had NO care in the world for the problem her compan Review from GoogleDec 2017: Horrible experience, they offer a lot of amities yet some don't work. Also they sell you this place as a smoke free environment and smokers are found inside the building easily and faculty does not care. The hallways are always smelling like garbage, and elevators always damaging. You don't get to choose where you stay of who, they'll place you no matter your qualifications.
Review from 12/6/17 on Google
Dec 2017: Okay so this is a horrible place to live, I had a ton of problems moving in, including pee stained carpet, ripped up carpet, mold on my ceiling (FYI still isn't fixed), super dirty walls and cockroaches everywhere. There's a ton of horrible reviews on here that make UHouse sound like hell and you should listen to them because a) why would they be lying and b) I didn't and I regret it so much. The halls are always disgusting, there's always at least 10 cockroaches in the hallway leading up to your door and at least 2 dead ones in your apartment per week.
Review from 12/3/17 on GoogleNov 2017: i love living at uhouse. they are always super nice and they care so much about their residents. the staff members in the office respond quickly and are always eager to help. maintenance rocks and fixes stuff really fast.
Review from 11/20/17 on GoogleNov 2017: Wish I could give it NO Stars. Worst mistake ever in letting our son live here at U House! The management moved a drug dealer into the apartment who since September has been arrested twice for not possession but dealing. He has threatened to kill and the management ignored our child's complaints and will not let him out of lease. There were multiple guns found in the apartment. From speaking to other students this is just one of many!!
Review from 11/8/17 on GoogleOct 2017: I guess I don't understand the entitled millennial attitude. I guess they expect hotel service. I have read the reviews. It's a dorm/apartment dudes and dudettes. No problem with management. I had two problems with my apartment. I submitted a work request and the problems were corrected within 24 hours. I guess they aren't like your mom and dad's house where they catered to your every need. Grow up.
Review from 10/20/17 on GoogleAug 2017: I am moving into U House this Fall (2017). So far the staff has been great and the application process was very smooth! My biggest concern is all of these horrible reviews! I hope that the staff and the new management take them seriously and really touch on all the common complaints. As hesitant as I was to sign my lease here, I decided to give them a shot and judge for myself; considering that most of the time people that have had a good experience don't leave reviews. So wish me the best of luck, I will leave an updated review when I decide to move out!
Review from 8/27/17 on Google
Jun 2017: I want to start off by saying that I genuinely DO enjoy my apartment. That being said, I know that in the future I will NOT be renewing with University House. There are STILL issues from the very first day I moved in here in August of 2016 that have simply not been handled by maintenance. All the amenities that are advertised on the website are either broken or filthy. The many many reviews here citing roaches and animal feces/urine are resoundingly true. The free printer we had here was broken for nearly ALL of Fall semester.
Review from 6/3/17 on GoogleMay 2017: Management seems to always be doing nothing...too busy sitting around and while some staff know what they are doing other staff seems to be poorly trained or doesn't have a clue. It's lucky to be so near to UCF or else no one would rent from them.May 2017: This place is an actual joke. Management doesn't have any care or concern for their residents and has no interest in helping them, it's never "their fault" or "their problem." Trash is scattered everywhere from the parking garage, pool area, and to the hallways. Management staff is so incredibly unprofessional its sickening. If you want to overpay for this place then be my guest but expect horrible customer service, dirty EVERYTHING, and genuine disappointment.
Review from 5/23/17 on GoogleMay 2017: This has been the most pleasant living for student housing.. couldn't be happier! Management is honestly fantastic. There are over 500 students living here and the ones who enjoy it typically don't write reviews. don't listen to the 6 people who have had bad experiences.
Review from 5/13/17 on GoogleMay 2017: Awful place. The cameras don't work, every door is OPEN!! Anybody comes in from the outside. I saw a homeless guy doing drugs in the hallway.... the fourth floor door is ALWAYS broken. There is no speed bumps or cameras in the garage. Cars get egged, dogs get killed in the garage and then leasing staff says "it's not our fault" can't wait for the investigators to come. HORRIBLE PLACE.
Review from 5/7/17 on GoogleApr 2017: I should have listened to the negative reviews. I really don't know what I was thinking. Why would I be THE only person that would have a positive experience at this place? I urge you, innocent reader, to live anywhere else. Let me break down my personal issues by category:
Property: Cockroaches litter the floor, the elevators do not work, there's dog piss all over the floors, and the cherry on top... the fire alarms! They go off at all hours of the night at least 4 nights a week.
Review from 4/23/17 on Google