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Oct 2019: Tjis is the first time I have lived in an apartment and I am extremely happy that I choose The ICON. The staff are very friendly and assist me with any questions. I have had small areas that I needed assistance and the Maintenance department was here the same day to correct the situation. I have a dog and he enjoys walking around the community and loves to run in the dog park. Review from Google
Oct 2019: This will be lengthy sorry ahaha XD
I lived here a few years ago and still no apartment I've stayed in before or after has rivaled these. It was an actually something great that came from a bad situation. Initially I had signed to live at a place I won't name nearer to Tech, but after some horrific mismanagement that left me without a place to live days before I was set to move to Lubbock, I ended up finding an amazing deal at Icon last minute. And I'm glad I did!
I loved it because the atmosphere and location are amazing, the floor plans are SOOO spacious, there's tons of counter space in the kitchen, plenty of parking, it's immaculately clean, I felt safe there, it's a gorgeous property, and I just generally have super fond memories of the time I lived there.
Couple notes: I was worried about the electric bill in Lubbock since LPL is the only supplier and they have AWFUL reviews online lol, but it was always very reasonable and much cheaper than I've paid in other parts of TX Review from GoogleOct 2019: I've lived at the icon apartments for 6 months now and I've enjoyed it so far. They're quiet apartments and can rarely hear your neighbors. Everyone here is nice and friendly and the apartments are pretty nice! There are also 0 signs of bugs because they spray a few times a year which is so appreciated. The management has been great so far and are quick to help with whatever we need. The maintenance is also really fast to help out if anything weird happens in your apartment. definitely recommend this complex in Lubbock. Review from Google
Sep 2019: Pros:
Great property. They have garages very close for our convenience. Well maintained and very clean. Stainless steel appliances work great, and my fridge is huge! (so is my pantry). I love the tile flooring in the bathroom/kitchen. ALSO. Washer/Dryer hookups are in the bathroom and not the kitchen. Very nice touch! The apartments are spacious, and have no had any major issues so far. Love the pool, and gym too. Great amenities. Maintenance team is amazing. Very quick, and helpful.
Cons:
If you are noise sensitive, bottom floor may not be for you. I can hear my upstairs neighbor on some occasions. Although it doesn't bother me too much. When summer rolls around, everyone goes to the pool and it's very annoying when most of them do not live at the Icon. That's the only real con. Maybe wrist bands could fix that problem. Review from GoogleApr 2019: Best apt complex on the west. All staff here are the friendliest. I work early in the AM and maintenance staff never fails to have a smile and say good morning. Office staff is A+++++++. If you have an issue or need something fixed, they get to it same day or within 24hrs. Never fails. Love this place. I never mentioned im from AZ and they help me with my entire process with no hiccups from over 800 miles away to get me and my family an apt right here while no one else in the area would call me back. Bethany is a rockstar. Kudos to the whole staff for making us feel right at home here at icon😎🤘 Review from Google
Mar 2019: I've only lived at the icon a month, but so far it's the best apartments I've lived in. I had a small water leak in a sink drain (due from the building shifting) and it was fixed, sheet rocked, and re-painted all within a couple of days. Everyone in the office I've dealt with has been very professional. I highly recommend the Icon!Feb 2019: I absolutely love living here! Bethany in the front office is amazing and all the staff is extremely nice! Anyone would be lucky to live here. Review from GoogleNov 2018: We have lived here for a year and a half and have never had any issues! Love that it’s in a nice safe neighborhood with plenty of fast food places nearby! Also like that the community is gated, it helps me feel safer! Maintenance keeps the complex clean and always responds to needs in a timely manner and is always professional! The clubhouse staff is also friendly and helpful! I appreciate the computers with available printing for my schoolwork! The gym is also a plus so we have somewhere to work out for free! Love the pool area during the summer with lots of beds to lay out! The appliances are updated and love all the counter space, especially in my bathroom! The walk in closets are a plus! Everything looks new, including the carpet! The main thing that keeps us here is all the space we get for a great price! It’s obvious I have many grea Review from GoogleWhere is the best place to live near Texas Tech? In general it is better to rent a house in Tech Terrace or somewhere else. Sometimes is hard to find the right number of roommates, or singe rooms open. For apartments: 21-h...read more
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Nov 2018: Great! I’ve loved living here and having great staff around helps too! Review from GoogleNov 2018: The staff was a major reason for me wanting to move in partly because every other apartment I tried wasn’t that helpful with information or flexible in meeting with me! Moving into so much space and good quality apartment with a good city area to live was definitely a bonus! I’ve been here for a few months now and lived here previously, never really needed maintenance only because there’s never anything that goes wrong in my apartment. would recommend this place to follow Lubbock people:) Review from GoogleNov 2018: New to Icon of Lubbock , move in was smooth and Staff was very helpful in making the transition. Any issues I had was giving attention and verified by Staff and a plus is that Maintenance will leave a document of issues fixed which gave me the assurance that the job was completed and resolved. The apartment is amazing feels like home and not just another apartment. Over all maintenance does an outstanding job by keeping the property very clean and the Icon entrance is a awesome site that is welcoming. Am very please to be apart of the Icon Family! Thank You! Review from GoogleNov 2018: friendly staff, very accommodating! everything is clean and the apartments are spacious. great place to live! Review from GoogleNov 2018: Lived here for over a year. LOVED the staff-always incredibly helpful. The pool was amazing. Parking is plentiful. The gym is very nice and having the option for using a garage is a great plus. Never any issues here and maintenance is incredible it you ever need it. Highly recommended. Review from GoogleFeb 2018: While the location and style are eye appeasing, this is one of the worst apartment complexes I have ever taken my business to. I have lived in student housing for 5 years and then rented a home and now currently renting a home after moving out from The Icon. The apartment themselves (the unit, as they refer to it) are clean on inside and constructed nicely. Shortly after moving in, we discovered the walls are paper thin, you can hear your neighbor blending a smoothy, hear them using the restroom and also can hear them showing their love. To accomodate the paper thin walls, they have quiet hours, which are in place from 10 pm to 7am. Do not be fooled, if your neighbor below has an issue with you coming home at 6:30 in the morning after a night shift, or can hear you walking to make coffee at 6:30 in the morning, you will get a call and letter f Review from GoogleJan 2018: The best part about living here is the maintenance crew. They are always so fast. We needed the batteries on our smoke detectors replaced and they got it done in less than an hour. Review from GoogleNov 2017: I moved here from some college-style apartments and I have to say I'm really loving it. Apartment was in great shape at move in and the few minor issues I had were promptly repaired. Living here has been pretty awesome. It's very easy to commute to almost anywhere in Lubbock from here. Lots of great restaurants and shopping on Milwaukee Avenue. It's a very quiet area, day or night. Just wish I had a gate remote! But other than that, it's been a great experience. definitely recommend! Review from GoogleNov 2017: I enjoyed living here but the only thing is the walls/floors are like paper. I live on the first floor and the people above me are so loud, i can hear them walking around, shutting their door etc, especially when they have people over you can hear everyone talking etc. If you live here I suggest living on the 3rd floor so no one is above you. Review from GoogleOct 2017: Horrible customer service. They treat tenants like they are extremely bothersome. The apartments are built very cheap; it's something you don't notice when you first get a tour of the beautiful showroom. The insulation is horrible as well. Once the A/C comes on it gets real nice and cold, but upon the A/C turning off, the room is uncomfortably warm in less than 5 minutes. They try their hardest to get you to sign the lease however you realize afterwards that they weren't telling the whole truth. We were told our whole family of 6 could join us for a nice afternoon but later learned that wasn't true. The Manager Jessica is extremely rude as well. I absolutely loved the way these apartments were presented to us at first, however if you're looking for a decent place to call home... this is not it! Review from GoogleSep 2017: DO NOT RENT HERE!!! Do not believe the reviews and stars that are posted. I moved from Montana to the Icon in Lubbock almost at the beginning of their existence. The carpet was never stretched in properly and waves started to form. The tile in both bathrooms and kitchen have plenty of corners to catch from not being leveled. The kitchen cabinets were not hung level either. We haven't even gotten to their management policy's. I noticed that I was being charged a credit card fee when paying my rent online using a direct withdrawal or ACH. No credit card is used. When I asked about it I was told that it didn't matter that I wasn't using a credit card. Then the fee was miraculously changed to a convenience fee. I was relocated by my company and to break the lease I have re-upped 3 times they charged me $899 for breaking the lease and tw Review from GoogleDec 2016: Elise is our favorite ICON staff member. She is friendly and easy to talk to. She gets 5 stars easy. Love living here!
Review from 12/4/16 on GoogleApr 2016: I have not lived in an apartment in years and did not know what to expect when I moved in earlier this year. So far the staff and apartment have been excellent. Would definitely recommend this place. The grounds are well kept , office staff is very friendly and I have not had any problems with timely service. The pool is well maintained and the workout facility is clean and has the machines I need. Very nice!
Review from 4/27/16 on GoogleApr 2016: This place is the worst . they are friendly to make you sign up but trust me after that day you will get the worst service you can get they act like your begging them but they dont realise you are paying them arround 12,000$ in a year ! they will hang up the phone tell you they will call back wont.
Review from 4/13/16 on Google