Additional Reviews
Feb 2019: I love the management team😠they’ve helped me through hard times they’ve worked with me and help accommodate every aspect and I couldn’t be more great full for what I am thanks you so much guys!!! Review from Google
Dec 2018: Excellent place to live!! Vanessa is the Apartment manager! She's helpful and considerate! Probably the best out there. would recommend her to anyone! Review from Google
Dec 2018: Amazing staff along with great maintenance! Always fixed any problems I had I absolutely recommend if anyone’s interested! Review from Google
Oct 2018: We went two summers without an A/C. When paying as much as we did, we were hoping to be treated better and taken care of. Very hurt over how we were treated. Review from Google
Jul 2018: Such cute little apartments, in an amazing location - - right down from the mall! Office staff is super friendly! Review from Google
Jul 2018: These are BY FAR the worst apartments anyone could rent at! The staff in the leasing office is so unprofessional. The property manger being the WORST one! She allowed her maintence man to argue and cuss at a tenant. These apartments are notorious for not changing carpets. I moved in and didn’t realize until after living there a few months that there was dog hair in my carpet and NOTE I DID NOT HAVE A PET. i told the property manager and she did NOTHING ABOUT IT, told me she didn’t know it was dog hair cause she’s not a “scienctistâ€. After living there a couple months we had a ceiling leak & it DID NOT GET RESOLVED. My AC leaked , the restroom tub also leaked. There was loose water everywhere in this apartment. The property manager picks and chooses what she wants to fix and what she doesn’t. The leasing office hours are NEVER FOLLO Review from Google
Jun 2018: A friend of mine lived there and as I was walking to my car a young man walked up to me and robbed me , in front of a police car ... he robbed me for my money , keys and car ..... not a safe area at all Review from Google
Nov 2017: I'll second bryar's experience. They would delete our maintenance emails or say they came but never did. Maintenance caught our apartment on fire the one time they did show up then left the mess behind for us to clean up. Multiple issues of flooding and maintenance when they did respond would take days to come look at the problem and never fix it. Everything is in poor shape, trash everywhere, including drug related items. The laundry room never had working machines to the point we had to do our laundry off-site. We would receive our water bill, (which was inflated because they never fixed the leak) sometimes days after it was supposed to be due. No one was ever in the office and when we did get in contact with someone they would make a bunch of hollow promises about how they would fix everything but when we would check in they would accuse us Review from Google
Aug 2017: The worst apartments I've ever live in point blank. Maintenance doesn't know anything about anything the office has been closed for 2 weeks now they let literally anyone love here and the amenities they offer are not available about 50% of the time... they should have to pay your to live there is how crappy this complex is. Review from Google
Apr 2017: Reasonable price for the location. Management changed after 9 months there. Maintenance takes FOREVER and doesn't always complete the task they say they will. $250 pet "deposit" is nonrefundable. The pool wasn't open for about 3/4 of the Summer. Plus, there is no exit outside for the exhaust from the dryer to go, so it steams up the bathroom, shower and kid's bathroom (it's Jack and Jill style). Due to the great amount of moisture, black mold is all over the ceilings and walls of these rooms. The office has been notified many times. Review from Google
Mar 2017: This is an awful place. My daughter and son-in-law lived here. They had tons of problems with the apartment and it would take forever for them to fix things. They had a water leak when it rained a lot one year. The ceiling formed a large bubble. They repaired it by stapling it?! The air conditioner was broke most of the summer and my daughter was pregnant! don't RECOMMEND! Review from Google
Mar 2017: It was OK. The patio was full of debris from the previous tenants for about 2 months. When they finally came to clean it, they just thru it over the balcony. The door failed to open and close so we weren't able to go out on the patio for about 3 months into the lease. When they came and fixed it bees nest had form outside the door and we couldn't go out there for the rest of our lease without dealing with the bees. I was stung 3 times. The roof sucked when it rained. It would leak thru my room and my son's closet would leak even worse. When I told maintenance they came and just poked holes in the roof.
Review from 3/8/17 on Google
Feb 2017: I moved in October 2016, the management has been very helpful and understanding. The Rent is a reasonable rate. I would recommend this place to anyone looking for an apartment. Review from Google
Dec 2016: Perfect for a Post Grad student. It was quiet yet still close to Texas Tech. I really enjoy the large bedrooms and the management is great! Great apartment complex to live in and I am going to miss living there.
Review from 12/13/16 on Apartment Ratings
Oct 2016: A terrible experience. There are constant leaks all over my apartment; cockroaches, and crickets are constantly roaming around my sinks, bathtub, and door; and I can hear every footstep my upstairs neighbor makes. The worst is the plumbing that the complex refuses to fix. Dirty and sewer smelling water with the neighbors old food comes into my kitchen sink and refuses to drain. Maintenance has snaked the drains 2 times, and it continuously getting worse. The only reason I'm giving this place any stars is solely because the neighbors are friendly and courteous and it is near the heart of Lubbock.
Review from 10/25/16 on Apartment Ratings
Aug 2016: I just moved in about a week ago and couldn't be happier! The staff is amazing, always super friendly and responsive. The apartments are very nice and though they are expensive compared to other places out there it is well worth the price because it is well kept and the residents are well behaved. Highly recommend to older University students!
Review from 8/2/16 on Apartment Ratings
Apr 2016: I went in about 3 months ago to look for a 1 bedroom apartment and I was given a tour by the leasing agent there. She was so helpful and answered any of my questions. I saw the maintenance working on the property, which was a very clean complex. I just went back last week and signed my 1 year lease with this place because they were not only kind and helpful, I knew the place was well kept.
I would definitely recommend to others!
Review from 4/27/16 on Google
Apr 2016: Just moved into Riverstone. The staff is wonderful and one of the reason why we moved here. We shopped several apt and did not get the treatment we received here. the 2 bdrm we moved into is in the basement and we love it. It very cool during they day so were not running the AC that much. It has lots of room for our furniture. We would recommend this property to anyone.
Review from 4/22/16 on Google
Apr 2016: I was refereed to Riverstone by my friend! I visited her a lot and anytime she had any kind of requests they always got taken care of, plus the property is very clean including the pool I was confident I was going to love this place and indeed I have for the past 6 months that I've lived here! Great staff all around I highly recommend this place.
Review from 4/15/16 on Google
on LiveSomeWhere.com