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Feb 2018: Been here for six years now. In that time the management, maintenance staff, and property owner has changed multiple times. The office staff has always been great, though.
The older units are in desperate need of renovation or need to at least do something about the enormous sliding glass patio doors. If you live on the second floor of an East or West facing unit in the older buildings, you are going to be miserable during summer (our carpet melted).
Some of my takeaways from my time here:
- Management has changed fairly often, however everyone has been with the same corporate entity.
- Second-floor units in the older buildings leave a lot to be desired in the way of insulation--at least units with sliding glass doors. Our apartment was 80+ F during summer.
- New units have good insulation, but the craftsmanship can be sloppy in places if th Review from GoogleJan 2018: If you’re looking for an apartment, I urge you to look elsewhere. If I could turn back time to when I first moved here, I would. I loved the management and maintenance. If I had a problem, they were on it! Even the manager who took over a few years after that was amazing! I have been at this residence for about 8 years, I will soon move out! The apartment prices for these apartments are going up again, I’ve stayed in the older apartments and in my opinion, it’s not worth it! The new management and maintenance is terrible. After seeing some of the current reviews, it inspired me to write this review: RENTERS BEWARE! After new management took over I’ve never felt welcomed when going to pay rent, which I’ve paid on time, every time! There was this one incident where I went to pick up a package a few weeks ago. I was notified that someon Review from GoogleJan 2018: Parking is terrible. Maintenance is a joke. They just come into your apartment and invade privacy without prior notification. For the high amount they charge you would think it would be better around here. Review from GoogleAug 2017: I've lived here for 7 yrs. ever since management has changed it has had he worst customer service imaginable. The monthly statements are off. There are hidden charges. If you ever need anything fixed it takes a week for maintenance to come. The pools are gross. The laundry room is a cesspool. I couldn't be more disappointed with my experience at this complex. Review from GoogleJul 2017: The website advertises 24 hr access to fitness and business center as well as pools. These are all not available to residents. They have been under remodel for months with no sign of reopening before the summer is over. Since the new management has taken over, their friendly customer service has gone by the wayside. They close the office before their posted closing time, they never answer the phone or respond to messages left on their voicemail.
They are not very quick to respond to maintenance requests. Overall, I'm very disappointed in how everything seems to be going downhill. We've lived here for 4 years and I would not recommend Bentwood Apartments to anyone. Review from GoogleApr 2017: I have lived here nothing but 2 weeks and it's problem after problem. We saved our apartment 2 months in advance and they only knew about us 2 days before our move in date. New staff no problem right? Well then we found damages to the apartment that weren't fixed before we moved in, our AC had to be fixed friday and i had to call about something being wrong with our hot water in the bathroom sink. don't let the laundry mat here fool you either. We were told we could do our laundry here at the laundry mat and out of 6 dryers only 1 works.
Review from 4/17/17 on GoogleFeb 2017: Rented from them when I was going to school at TTU for my senior year and I never had any issues. Staff was always nice and understanding and I never really had to contact them for any problems (Shout out to the staff of 2015-2016). Would definitely rent from them again if I ever thought about going back to live in LBK for any reason.
I lived upstairs and I had a friend that lived downstairs and we never experienced any insect infestation.
Review from 2/10/17 on GoogleSep 2016: We rented from them for a year it was awesome. I loved the yard sale that they did and allowed the residents to participate in. Staff was awesome as well and miss the central air. So if you are looking for a place to rent check this place out.
Review from 9/7/16 on GoogleWhere is the best place to live near Texas Tech? In general it is better to rent a house in Tech Terrace or somewhere else. Sometimes is hard to find the right number of roommates, or singe rooms open. For apartments: 21-h...read more
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Jul 2016: I was told the apartments were Internet ready, but the all the connections in my apartment don't work. I contacted the office and left a number for a tech that said he could explain it. I have call and stopped by multiple times and no one has tried to help me. They keep telling me it is getting fixed, but it has been a month. I am a student and had to take summer classes while working without internet. I see at least two bugs a day in this apartment as well. I would NOT live here. Review from GoogleApr 2016: Great place to live. Office staff very helpful, and gets anything done fairly soon. I would recommend these apartments as they make you feel at home. Very pet friendly, great pricing, and good location.
Review from 4/23/16 on GoogleApr 2016: I currently live here and I wanted to look up current reviews on my google maps just for fun and I was really surprised that ppl posted about rodents and cockroaches!! I haven't seen any and haven't heard of any complaints about infestations. I love it here and maintenance ppl are super nice and helpful!! And the front office staff are amazing as well!!
Review from 4/2/16 on GoogleFeb 2016: This was a good place to live. It's not fancy, but it doesn't try to be. My neighbors weren't always great, but the folks in the front office were nice and fair. I liked it much better than the American Campus Communities apartment I lived at before.
Review from 2/10/16 on Google