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Oct 2019: I have lived here for one month so far and its been nothing but great so far. The resident staff is always helpful and I love the location. Close to Everything!! Review from Google
Oct 2019: I am enjoying the new property managers. They are constantly improving the properly. The staff is generous and kind! Review from Google
Sep 2019: I went looking to move into this place LAST November, I told the guy Tino that I had a short window to move and he assured me that everything would be good to go. He showed me an apt and had me fill out the application. 3 days go by and I here nothing, I called and was told that he would call me back on Monday, he didn't I called him and was told to bring in my $100 deposit which I did in the form of a money order. I never heard back from him after that, I called and spoke with a young lady that told me they were undergoing new management and none of the applications had been processed. Its time for me to move out of the place were I was and now your telling me that my application didn't even go through. Why would your leasing agent tell me to bring my money in knowing this change was taking place? Here we are in September and I still haven't received my money back. All dude had to say was we don't have anything available in the time frame that you're looking at Review from Google
Sep 2019: The apartment complex was bought out by Arium within the last year or so, so consider older reviews of the property obsolete. Check out the recent 1 star reviews on Google, they're right. I have lived here for just over 2 years and I have seen the before and after.
Overall: The atmosphere is great. Location (by Lake Johnson and a walking trail and close to NC State's campus) is great. The new staff? Terrible.
-It's impossible to get help with maintenance issues.
-I'm nervous every time a package is delivered. You MAY get an email when a package arrives, and if you get an email they MAY be able to find your package (or know you have one)
-They’ve messed up my paperwork, bills, and insurance. If you move here, GET THINGS IN WRITINGSep 2019: I love my new apartment and Chrissy and the other women at the office have gone out of their way to make sure I am happy. Maintenance has been very helpful also, and like others have said, my neighbors are friendly too!! Very happy here 😊 Review from GoogleJul 2019: I love the layout of my apartment and the location of this community in the Raleigh area. I also have great neighbors.
The maintenance staff has been very helpful since I moved back to this community. I lived at Walnut Creek for 12 years previously. I'm glad Arium's staff is continuing the good work for the residents.
The office staff is always very friendly and is good about getting back to me if I leave a message.
The clubhouse is very nice and I love the pool area.
The only thing that I am disappointed in is the fact that I haven't heard anything about the landscaping issues at my building and the possible updates to my kitchen appliances.
Overall, I'm very glad that I chose to move back to this community and hope to stay here for a long time to come. I would have no problem recommending this community to others.
Thank You! Review from Google
Jul 2019: My experience has been good except for someone stealing my package from in front of my door. There need to be something in place to tell the courier if no one come to the door then take the package to the office. Review from GoogleJun 2019: WeListen@ariumliving.com is 0% helpful- I doubt any these 1 star reviews had any type of productive outcome or resolution.
The apartment is OK- however new management really took advantage of the "We may make reasonable changes to written rules, effective immediately, if they are distributed and applicable to all units in the apartment community and do not change dollar amounts on page" clause of the lease.
The 12 month lease that I signed was essentially only valid for 4 months before Arium gutted it and forced all residents to abide by its new diet version of the lease.
There have been many subtle changes that all seem to have central theme of "Arium first, residents second." The final straw for me, which led to this petty one star review, was being told that I could not sublet to my friend. Review from GoogleDo apartments near NCSU have fast internet? Yes, internet speed is very important to students, and apartments know that. Here is a list of apartments near NCSU and the corresponding internet speed score: internet-speed-score-of-nCSU-apartments?on...read more
Is it easy to sublease my apartment near NCSU for the summer? It is easier to sublease your apartment new NCSU in the summer compared to other universities. This is because there are many companies who have interns coming for the summer in the area. Couple this with the fact that interns prefer to live in an...read more
May 2019: The apartment is OK- however new management really took advantage of the "We may make reasonable changes to written rules, effective immediately, if they are distributed and applicable to all units in the apartment community and do not change dollar amounts on page" clause of the lease.
The 12 month lease that I signed was essentially only valid for 4 months before Arium gutted it and forced all residents to abide by its new diet version of the lease.
There have been many subtle changes that all seem to have central theme of "Arium first, residents second." The final straw for me, which led to this petty one star review, was being told that I could not sublet to my friend. Review from GoogleApr 2019: I think it's pretty funny that they're making fake accounts with generic first and last names to give the same scripted positive review. New management company screwed this place up and they're trying to alter the average review rating. Use common sense my friends. Review from GoogleMar 2019: The apartment complex was so awesome. I really love the area it was in. It is just the kind of place that I could call home. It was quite clean with a very beautiful floor plan. The kitchen and the bath was really nice. I would definitely recommend the complex to anyone. Review from GoogleMar 2019: These are great apartments in a great area. They are a bit older and that brings some issues, but the maintenance and office staff are always friendly and quick to respond to such issues. I have loved my time here and will always recommend it to others. Review from GoogleMar 2019: PETOWNERS DO NOT MOVE HERE! Do not move here if you care about your pets or want any privacy at all. Since we have been living here in August, there has been multiple notices that maintenance will be in your apartment for multiple days. This is the second time they have said they will be in our apartment for 5 days and we need to secure our pets and our valuables... They gave us a notice tonight.. that they will be in all week including yesterday and today... so were they already in here??? They do not care about their residents. Review from GoogleMar 2019: Edited from 5 stars following management shift. This apartment complex has recently come under new management, who has had a really tough time with the transition and the following months. They can not seem to get out of their own way, constant errors and preventable mistakes stemming from high internal turnover and inept staff. The apartments themselves are still really great, amazing woods setting far enough away from the city and close enough to I-40 for quick access to downtown and whatever else you need, not to mention the proximity to Lake Johnson (5 min walk). Review from GoogleMar 2019: Love the apartment. Great location! The one maintenance request I had was handled with swift action and was above and beyond my expectations Review from GoogleFeb 2019: The new management is rude. Living here was great until we got new management. Its like they are trying to run people off. They had a crew come in to fix the dryer or ventilation or something. They trashed our apartment and they have done nothing to fix it. I they're knew leasing options are ridiculous.they are trying to trap us into a new lease or a 1300 dollar month to month deal. I would recommend this place to nobodyJan 2019: Wow, this place never fails to surprise me with the ridiculously poor quality of service. There were and still are so many things wrong with the faculty and service that I will just list them. Also, this is the first review I have EVER written online, because I have never felt so compelled EVER to warn other innocent humans about this truly horrendous place.
1. I am a 21 year old female and workers randomly barge into my apartment. So much that I had to replace the locks on my door.
2. Ridiculously expensive for the quality
3. Neighbors are really mean
4. The place smells really bad
5. COCKROACHES
6. no privacy
7. broken A/C
8. Stains EVERYWHERE
9. There are a few employees at the front desk that give absolutely zero cares about the residents. It sometimes reminds me of the service one would expect in a motel.
10. The whole mailing system is Review from GoogleJan 2019: New management is absolutely dreadful. The package system, as everyone else has said, is slow and infuriating. It has taken 2 days for them to ALLOW me to pick up my package. I can see it's been delivered on Amazon, and I even saw it in the office, but wasn't ALLOWED to pick it up and sign for it. Incredibly frustrating.
I've heard other horror stories from close friends who have had broken AC and other issues that took upwards of 2 weeks to fix.
Neither of these things EVER happened to me in my 4 years of living here prior to new management. They're also all quite unfriendly in my experiences with them. I do not recommend living here, and I am already looking to move out. Review from GoogleJan 2019: Terrible experience on package service. Firstly they are trapped by their weird and stupid package record system. One time I arrived at the leasing office at 6:05pm, two staffs were in the office . While I was standing outside for at least 2 min keep knocking the door, they pretend unnoticed. Finally a lady came to open the door with an angry face and told me the mailing system has been locked and I cannot get my package. The next time I arrived at 6:00pm and a guy can get my package with no problem. I was always fansinated by their mood-determined computer system. Secondly, as everybody said , they cannot give you the package until they record your package on their system. Even I showed up in the office telling them my package has arrived at their office (because I tracked my Amazon order ) , their will kindly send you home without giving Review from GoogleDec 2018: At this point I’m even debating on having anything shipped to my apartment and I order things online quite frequently. Since switching to ARIUM, I’ve had the worst experience picking up packages. Before, anytime one of my packages was delivered I would go to the front office, sign off on my package, and DONE. Now, I have to wait to specifically get an email from ARIUM before I can even pick up my package from the front office, which takes days after my package has been officially delivered. Do they not know it’s the Holiday season and people are trying to receive their packages on a timely manner? I expect to be able to pick up my package the same day it is delivered. For example, one of my orders was delivered on Saturday but I have yet to receive an email from ARIUM and it is now 2 days later... And I KNOW that as soon as I get to the Review from GoogleDec 2018: The new owners downgraded the system for tracking package deliveries. You used to get an email from the leasing office that a package had arrived and then they would look up your apartment # on a tablet when you went to the office to retrieve it. Since the new owners took over they decided that a better system would be to use a 3-ring binder full of paper to track packages and no longer send out emails. Long story short, if someone sends you a package (i.e. a surprise birthday present) don't expect to find out unless the sender has notified you. Review from GoogleNov 2018: First, I want to state that we've lived here for 3 years with minimal issues. Under Bell Property Management.
That said, I want to reflect what Erin said below. **A new company has purchased this complex a week ago** with no warning and the new owners are disrespectful. At least she got a 24 hour notice, their contractors entered our apartment with no notice while my little sister was home alone this morning and told her to move all our stuff out of the way for them to start the same construction project. We are in the middle of moving, the apartment is full of boxes, and they want us to find room to put the washer/dryer while they do it.
Previous management verbally told us that they can wait to do our unit until after we move out. New management isn't respecting that and they aren't respecting the rule of 24 hour written notice.
DON' Review from GoogleSep 2018: Lived here for two years and LOVED it. Right next to lake johnson, a trail, and easy access to the highway. Had bugs occasionally and some things would break, but the staff was always so friendly and got on it right away. It is in the woods so we expected the bugs. Thanks for a great experience 😠I would live here again. Review from GoogleJun 2018: Walnut Creek are great student apartments compared to others in the area, but I wouldn't live in them if you are not a student. The ventilation in them is really bad: the slightest bit of steam from cooking can set off the alarms and it takes an hour for them to turn off. Further, the heating and cooling only works for the shared living spaces and maybe one bedroom. If you have an external facing room, good luck keeping it below 80 in the summer and above 58 in the winter.
Other than that, they are great and affordable apartment; just a tad overpriced compared to options further from campus. The maintenance and office staff are very kind and welcoming, and understanding of issues. Repairs are quick and timely. The staff are also extremely dog friendly! Review from GoogleJun 2018: I have been living here for almost 2 years at the time of this review. My experience here has been fairly good. The staff are professional and helpful, maintenance and support is good. The area is great, quiet, out of the way of heavy traffic, and neighbors are respectful. The reason for the 2 star rating is meant for the apartment itself. Ever since my 3rd day of moving in I started seeing roaches enter my apartment. I have contacted the front desk about this probably 3-4 times and every time the exterminator comes out to they don't really do much as to look into as to where and how they are coming in. Most of the times they would just come up with a possible reason and do a couple of sprays outside the apartment and be on their way. I have been told also by the maintenance staff when they decided to take a look that they may be water bugs in Review from Google