Additional Reviews
Nov 2017: Absolutely horrible! There are SO many cockroaches. I filed a report in September the second day I moved in.... it's now November and there's been no course of action. To top it off, my mail box was left open and someone stole really important mail! I tried to call the office about it about potential action I could take regarding this. And all I got back from a rep from the office was "no need to get nasty with me" even though I've been patiently waiting for months and MY stuff got stolen.
Price is high compared to what you get. Avoid if u hate bugs, unprofessionalism, and honestly expensive prices... AVOID. I'm planning to end lease asap Review from Google Aug 2017: I chose to live at Clairmont Reserve because of its close proximity to Emory. Rent is pretty expensive in general around this area, but I found that the rent here is a little bit cheaper than a lot of the other apartment complexes close to Emory. I have had no issues with the office staff and maintenance people. They offer free dog waste bags which is a plus (although not all dog owners use them)! There is also a courtesy officer that patrols the area. No problems with parking, but you do have to pay to get a parking sticker. It sucks to have to pay extra for the sticker but it prevents non-residents from parking here and taking up parking spaces!
We have had a couple of roaches/palmetto bugs in the bathroom which is my biggest issue. The garbage compactor does overflow, especially at the beginning and end of the school year. The walls are pre Review from Google Aug 2017: We have lived at Clairmont Reserve for over a year, and just re-signed our lease for a second year. Overall, it has been a really positive experience! We had some minor issues when we moved in, but maintenance was out within an hour to fix them. Since switching to new management this summer, we have seen communication with the front office increase, which I have found very helpful.
Positives: Quiet community - there are a lot of graduate students here, which make for a nice living environment. We don't really have issues with parking either, since the community is small.
Negatives: Since all packages are delivered to the front office, it is hard for people who work to get packages on any day other than Saturday. The office is open M-F from 9-5:30... impossible for anyone who has a job. I wish that we had an Amazon Dropbox here! Review from Google Jun 2017: I am very hesitant to leave negative reviews, but this staff's disorganization and disregard for its residents cannot go unnoticed.
I am a resident at Clairmont Reserve and paid for a parking pass sticker and the staff still towed my motorcycle. I had emailed the staff previously informing them that it was my vehicle, that I had purchased a parking pass, but did not want a sticker on the vehicle. The staff responded stating they would let it remain parked and would "take no further action" in towing it but then towed it anyway while I was out of town. When I asked them about it they claimed that they tried contacting someone named Jasmine about it, but didn't contact me because they couldn't remember my name. Do not live in an apartment complex where the staff is incapable of searching through their old emails. In addition, when trying to so Review from Google Dec 2015: I moved here in 2013. It was wonderful then, but has clearly gone downhill in the last two years. Many of the amenities that they advertise aren't accurate anymore - free printing, for example - at least 80% of the time I go to print something, the printer is out of ink, and when I ask to have it refilled, they shrug and say they're out, too bad. Similarly, of the five exercise machines in the gym, two were left broken and nonfunctional for months this year despite multiple requests from myself and other residents to have them fixed.
Overall service has gone down over the years as well.
Review from 12/6/15 on Apartment Ratings Jun 2015: Avoid this place at all costs. When you come home, you want to look forward to returning to a comfortable, peaceful home (for which you pay an arm and a leg). Instead, you might come home to cockroaches one day (or even wake up to one or two in your bed. I wish I was kidding.). If not cockroaches, centipedes. If not pests, no water. (I'd say every couple months, the water is off due to "an unexpected pipe break"). One time, I had family in town and the water was off for about 3 days. don't bother asking for pest control to come out- they either ignore your request, or you have some cheap, flimsy traps placed around your apt that ultimately do nothing.
Review from 6/2/15 on Apartment Ratings Dec 2013: Being a grad student at Emory this place is perfect! The amenities aren't anything to brag about, but they have everything I need - a gym with some treadmills and weights, a basic pool, and a place to walk my dog (with little poop bags and garbage cans along the way.) I live on the top floor and I never have any noise issues (even though there is a train pretty close to my apartment that runs right behind the complex.) I never feel unsafe, I actually rarely see anyone, even my neighbors. Overall, I don't think there is a better bang for your buck if you area grad student at Emory or work nearby. Review from Apartment Ratings on 12/03/13 Apr 2013: I really enjoy living here. The staff is great and the grounds are always kept up.
The office always respond quickly to take care of any problem. I give thanks to all ! Review from Apartment Ratings on 04/04/13