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Aug 2019: They have the most friendly and helpful management office I've ever worked with. By email, text, or call, they're easy to get a hold of and always so quick to do anything they can. Otherwise, apartment was nice and they have the best volleyball sandpit in Provo Review from Google
Aug 2019: Living at the Riviera has been, perhaps, one of the worst experiences I've had with an apartment complex. For starters, the apartments are cramped and outdated. With the outdated look comes a sad carpet that looks atrocious. The photos they list are a sham compared to what you get. Space inside the rooms are small.
People complain about the cleaning checks here. Let me give my experience so you can understand why they are. The structure of the cleaning checks at first seem okay, however, once the inspectors come by it doesn't seem to matter. I did a brief experiment after passing and failing for seemingly random reasons. After one inspection I failed I was told, "the toilet needed to be recleaned." Frustrated with the order (after just cleaning the toilet) I decided to test them. I urinated on the toilet. Disgusting as that may be I waited, and after the inspectors came back for the recheck they indicated that the toilet "looked great" and I passed Review from Google
Jul 2019: At first, I was a bit skeptical living here due to past reviews, but I am so glad I decided to live here! The wards are amazing, I made tons of friends, and I love the pool/volleyball court! The only thing that's a bit of a bummer is the kitchen is pretty small for six people but thankfully there's a super big closet in the hallway which is a lifesaver!
Shout out to management for being super nice and helpful, they always do their best to make sure you're being taken care of! :) Review from Google
Jul 2019: At first, I was a bit skeptical living here due to past reviews, but I am so glad I decided to live here! The wards are amazing, I made tons of friends, and I love the pool/volleyball court! The only thing that's a bit of a bummer is the kitchen is pretty small for six people but thankfully there's a super big closet in the hallway which is a lifesaver!
Shout out to management for being super nice and helpful, they always do their best to make sure you're being taken care of! :) Review from Google
Jun 2019: Living at the Riv has been the best apartment experience I've ever had. Everyone in management treats you like a friend and was so helpful with any concerns or questions I ever had. The apartments are nicer than any of the others I have visited in Provo. The ward I've been in is amazing and the social atmosphere is great. I would totally recommend the riv! Review from Google
Jun 2019: Living at the Riv has been the best apartment experience I've ever had. Everyone in management treats you like a friend and was so helpful with any concerns or questions I ever had. The apartments are nicer than any of the others I have visited in Provo. The ward I've been in is amazing and the social atmosphere is great. I would totally recommend the riv! Review from GoogleMay 2019: I lived here for almost a year and had a great experience. The apartment complex location has easy access to main roads. The apartment was roomy, newly renovated, and had relatively updated amenities. The management were always polite and helpful. They were especially helpful when I was looking to sell my contract. The clubhouse is decent sized with nice equipment. The pool area has a grill and a spa. Review from GoogleMay 2019: I've been living at The Riviera since August of 2018 and have had a great experience. They are are great apartments that are easy to maintain. Great pool area with a hot tub that is always a lot of fun. There are a lot of reviews about the bad management on google and I would like to graciously refute those accusations. The management namely: Jen, Maddie, Jillian, Brooke, and Tatum have become my great friends and have helped me out in every situation when I have needed them. They communicate the apartment complex's expectations very clearly and are willing to do everything in their power to make living at The Riviera an enjoyable experience. Thanks The Riv!! Review from GoogleHottest Gossip about Muhammadu Buharis Health this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413 Buharis Health: The Latest this way: https://www.livesomewhere.com/nc-a-and-t/write-a-blog-article?pb_yb=1413...read more
Where are water, TPs, and sanitizers? Please help others. Hi everyone, https://www.livesomewhere.com/communities/uploadedpbi/fl/2013-jul-21/cr10/pb20/sec421/21587njpg To help minimize people driving to stores and it already sold out, if you or someon...read more
Apr 2019: I honestly cannot express how much I have loved living at the Riviera. I will be finishing up 2 years here and the only reason I'm not renewing is because I'm getting married. Maintenance and staff are SO friendly to the point I actually know them by name; they are so helpful and respond incredibly fast. Management is super easy to work with and definitely hear you out - I've only almost failed a cleaning check once my entire time here and I felt like it was misjudged, so I sent a picture to the staff and they passed me. Cleaning checks are definitely not as dreadful as everyone makes them sound, just do your job. It has the best location and is close to everything, I have never ever had trouble finding a parking spot, and the ward/bishop are like family to me. I ALWAYS get compliments on how cute my apartment is when I have friends over because of how nicely renovated and spacious it is Review from Google
Apr 2019: I've lived at the Riv for two years and really enjoyed my time here. The management and staff are very friendly and responsive and maintenance requests are normally handled within no more than a day or two but normally within a few hours. The apartments themselves are newly renovated and very nice with granite counter tops, hardwood floors, new appliances, and nice thick carpets in the bedrooms. The pool is open most of the year excluding winter months though the hot tub is always open. The laundry center is easy to use and the gym is an added bonus. It is generally pretty quiet from a noise standpoint though the pool and hot tub area can get loud at times. It's a ten minute walk to BYU campus. I've really liked living here and would recommend it to anyone. Review from Google
Apr 2019: I love the riviera so much! Management is amazing and really cares about the tenants. The apartments are nice and spacious! I love living here and will always recommend it to others Review from Google
Mar 2019: I have lived here at the Riv for almost a year and loved every moment! Office management are fantastic and extremely friendly! The guys who fix everything are quick and also very friendly! If you’re LDS then you’ll have a great ward and even better bishopric!Jan 2019: After living at 3 other apartment buildings and experiencing awful, hairpulling management with Aspen Ridge (which is most assuredly run by the devil) I can say that the Riv is one of the better places to live around campus. The cleaning checks are surprisingly lenient and the office staff is actually helpful. Obviously University Parking Enfocement patrolling the parking lot at 10 and booting everyone without a pass sucks but at least we can find solace in the fact that whoever owns or runs UPE will have a very special cell in hell waiting for them. Review from GoogleJan 2019: Voy a escribir en Español para los estudiantes internacionales que hablen este idioma.
Yo pase un buen tiempo aqui gracias a mi personalidad pero no gracias a las personas que en ese momento trabajan en la oficina
1.Pagas un deposito aparte del primer y último mes de Renta. (Si eres estudiante internacional)( Cuando mi contrato termino me dijeron que yo tenia que pagar el último mes de renta) por lo que logicamente me negue, en la oficina con cara de acusacion me dijeron que si podia probarlo todo estaria bien. Desgraciadamente yo no encontre el resguardo, para no tener problemas decidà ir a pagar ese " último mes" y cuando llegue me dijeron que ya no era necesario porque habian puesto mi caso en (collection) algo que me dio mucha pena porque no habia pasado ni un mes desde que yo me marche de este lugar.
2. Mi deposito nunca fue devue Review from Google
Dec 2018: I am not a resident of this place, however my little sister is as of today. I went there at 10:15 to drop her off some food. I came back to my car 10 minutes later, to find out my car has been booted. There is no clearly visible sign saying your car will be booted after 10:00pm. I’ve never been here before, and they booted on a first offense. Then, when I called, they didn’t come till almost 11:00 to take the boot off my car. I teach high school and have to wake up very early, so this was more than frustrating. Riviera, please put more specific signs up so visitors are aware. Or maybe give a warning before you boot for the first time? Outrageous Review from GoogleSep 2018: The Riviera management was really difficult to deal with. The apartments are way over priced for shared rooms in Provo and consequently it is one of the last apartment complexes to fill up ever year. I also just got my deposit back and they almost cut it in half with how many random charges they had on there. My ward and bishopric were awesome but I had an overall poor experience with the complex. Review from GoogleAug 2018: My stay at The Riviera has been from November 2016 to August 2018. The management has been very helpful and prompt to communicate with me on any issues I’ve experienced. I once had a fender-bender that required me to use a rental car while it was repaired, and it was towed because I forgot to put my parking pass on it. The Riv immediately provided me a temporary pass for the time I needed my rental car, AND they contacted the parking enforcement company on my behalf and had the towing fee waived for me. And everything was taken care of extremely quickly! They also have maintenance requests taken care of within like 2 days of me putting in requests, and even provide personal follow-up emails checking that they were taken care of. Seriously have had a great experience here and would recommend it to anyone interested in staying here! Review from GoogleJun 2018: I have really enjoyed living at the Riv. The apartments themselves are really nice after the renovation and the shared rooms have lots of space. The facilities aren’t ever very crowded and I’ve never had to wait to do laundry. The best part about the Riv is their staff. All of the office girls are really helpful and go out of their way to help in any way they can. The maintenance guys are also really friendly and do a great job. I’ve lived in multiple places at my time at BYU(liberty on freedom,alpine village, a house) and the Riv has been the best by far. Review from Google
Jun 2018: Worst apartment ever! They remodeled their apartments, but they were poorly built. Between water squishing through floor boards in vanity area, a flying ant infestation, leaking utility closet that ran into other storage closet and ruined our stuff, having spiders and ants all over in our room which we had to buy traps for, all this and more only to have to buy our own light bulbs and get charged late fees because management changed the way payments were made online without notifying residents.
When we moved out they took months to send our deposit checks, and didn't do that without my roommate calling them at least four times, when they did send her a deposit return check, IT WAS FAKE! and the bank said it wasn't the first they had seen from there either! About two months after they tell you (multiple times throughout living there) you will Review from GoogleMay 2018: I lived here last year and it was great! Super fun wards, awesome management and office, and really close to campus. The only issues I ever had were with the online payment system, but the office is awesome and super helpful if there's ever a problem. Plus, I couldn't believe how fast I got my deposit back! Less than 2 weeks after I moved out. Not sure why people are complaining about the Riv, I loved it! Review from GoogleMay 2018: I absolutely love this place, I don't understand why there's so many negative reviews. It's literally right next to campus, the apartments are way nice compared to a lot of other places in Provo and the bedrooms are huge. The staff is super helpful and always so pleasant. As for the clean checks, if I just clean everything that is listed on my job in the packet, I pass. Definitely take a serious look here if you're looking for a place to live. Review from Google
May 2018: The renovated apartments are nice and the leasing manager and front office workers were all very kind and nice to interact with. However, this place is grossly overpriced for what you’re getting. No dryer/washer in the unit as well as charging you the price of a private room for shared rooms. Additionally, they are VERY nit picky on cleaning checks. I am aware that they tried to improve that but I realize that property managers need to meet quotas for failing tenants and taking money from them anyway they can.
This place is nice and the people I’ve met here are nice but this whole package is just way overpriced. You’re better off going somewhere else with your money. Review from GoogleApr 2018: I honestly love the Riv. The management is incredible. They’ve worked with me and have been so patient! The apartments are really nice, spacious, and clean. Everything was remodeled recently as well. I think the location is great because it’s right next to campus, food, and my work! Review from Google
Apr 2018: Cleaning checks are ridiculous. Even when you do everything on the checklist they still will attempt to fail you. They have come at night hours after they said they would to do clean checks and expect everything to look like no one is living there. Management is difficult to work with.
It’s way overpriced and not worth it!!! Parking is fine if you have a parking pass but they are so strict and friends can’t stay parked in the visitor lot past 12 Review from GoogleApr 2018: The apartment itself was awesome. I loved the location as a student at UVU and the apartments were pretty nice! As for the management, it was awful. It seemed like they thought they knew what they were doing, but really they would mess up our accounts all the time, and charge me too much. When I moved out they sent me my deposit check but it wasn't the right amount. The cleaning checks were outrageous as well, they expected you to have it look like you barley even live there, and if it's not they charge you extra.
The parking is a joke there as well. If you don't have a parking you have to park on the street and if there isn't space there you risk getting booted or towed.
They were not organized at all. I wouldn't recommend living there to anyone. Review from Google