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Oct 2019: I love the Palms on Scottsdale! This is the perfect place to live. The apartment and grounds are well kept, very secure and the location is the best. Review from Google
Oct 2019: Everything is great with this place except Carol! She is very short and condescending.. deal with anyone except her! Review from Google
Sep 2019: The reason I give The Palms two stars is due to the amenities & location. I lived here for almost three years and basically put up with a lot of stuff a resident shouldn't just for the convenience of the location. Immediately after moving in my unit had a major pest problem, which resulted in them fogging it and spraying the unit multiple times that did nothing. I have cans of raid and fly swatters readily available just because the problem is so terrible. Recently they decided to do another fog & this requires a ton of prep work, which wouldn't be an issue if the management office did their job and gave a heads up. Instead, you get a call from the leasing office two days prior to when the pest people are going to show up. They did this again for the two week follow up. Receiving a heads up two days in advance is completely unrealistic for the amount of preparation it requires especially when you have a full time job & a pet Review from Google
Jul 2019: This apartment complex, overall, is pretty amazing! My only drawback is that maintenance is a bit slow when responding to service requests. However, they are really great about emergency requests and always are so kind and helpful! Review from GoogleJun 2019: Great community. Good group of office staff. Safe and clean. Review from Google
Jun 2019: My wife and I lived here for one year. We had a few problems with the apartment (washer/sink/garbage disposal), but the work orders were always fixed quickly. The pool is great. The location is good. The staff is awesome, Marissa was our leasing manager and she's been great. Review from Google
Jun 2019: I was interested in living here but after reading these reviews I would definitely not. If this many people are saying the same thing about the carpets maybe the management should look into the "third party company" they hire. Appears managment just deflects responsibility onto them. I feel really bad for all the people who were scammed. Review from GoogleApr 2019: Absolutely worst communication during and after residency. Stray cats everywhere that they never resolved. Maintenance was always behind by at minimum two weeks. I just can't waste anymore time here. The apartment was decent, mix matched flooring, counters, fans, odd. But the office was brutal. Review from GoogleLooking for 2bedroom/1 bath in Tempe My daughter and her friend are going to ASU, this fall. They are looking for a dog friendly, 2 bedroom / 1 bath apartment or a shared house with roommates, furnished with wifi, A/C & washer dryer facility. Location: preferably near Tempe Campu...read more
I am a transfer student to ASU, do I need to stay on campus? No, as a transfer student, you can live off campus. As long as you have enough credits, you are given the choice....read more
Mar 2019: One of my friends was living there a few years ago. I know this complex because I visited him many times. Centrally located. Just next to gas station. Close to Fashion Square mall and many restaurants and other important places. The condition of the apartment is excellent. Safe and near the airport which is good if u have a flight you don't need to leave your place early.
I'll be coming to Phoenix in August for my master degree and I'll be renting an apartment at the Palms! Review from GoogleMar 2019: They charged me $2,500 to replace a spotless carpet after I'd lived there for a year, because they were renovating the unit, and they knew they could get away with it.
Take pictures of everything when you move in and before you leave. These people are snakes.
Oct 2018: My Partner and I have been here for the past 8 months and still can’t wait to leave here.It seems the manager , Carol doesn’t care at all to the tenants and she needs a lot of improvement. By the way, The area is not safe for living due to a lot of homeless people and the gates are not working very well. Fitness is so small with just few machines to work with. Every couple of months they bring 2 boxes of pizza in the office for the whole tenants in the community to say they care about us but honestly after reading the previous reviews we have no idea what would happen when we want to leave in 3 months, cause it seems they will ask for additional deposits!we have started looking around to find another apartment community. For the money u pay try to find somewhere else. Review from Google
Oct 2018: My boyfriend and I moved in almost 3 months ago and have had nothing but the best experience living at the Palms on Scottsdale. We were fortunate enough to get one of the newer renovated units and it is outstanding. The location of these apartments is great as well if you're looking to live near ASU, but just far enough away to where you don't have any noise issues - it's also really close to Old Town Scottsdale. We really enjoy the gym as well, the equipment is great. I also wanted to mention how helpful the staff is. They really do a good job with putting on events in the community. Although we haven't had the chance to attend much of them yet, we look forward to doing so more in the future. The manager Carol had a lot of left over food from the last event the staff threw at the pool and was kind enough to send us home with quite a few sandw Review from GoogleSep 2018: If I could, I would give them zero star. I lived in this community for 1 year and it was my worst experience living in any community ever. First of all, I was living in south west area and I was hearing airplane noises all the time . Management are rude and disrespectful when you move out; it is impossible that you can get any of your deposits back even though you keep the unit clean when you move out. They gave us an old and dirty carpet, after moving out asked us alot of money for replacing it!!! It’s old they have the responsibility to replace it, why asking us to pay for them. We left the community with a good condition carpet, no tear, no stain at all.NEVER EVEN THINK A BOUT renting from them. Also the windows are not designed to reduce the airplane noises. Also the gym treadmills were mostly out of order.
Believe me, they fine you Review from GoogleJun 2018: Amazing staff and beautiful place centraly located. Review from Google
May 2018: Following up from last 3 months on the Full and Final settlement, but no one is even bothered to take our request, Management needs lot of improvement Review from GoogleMay 2018: I have lived here for two years and love it. The office staff is amazing, the Community Manager, Carol, is so sweet, the landscaping is gorgeous and perfect if you have a dog, and my one bedroom apartment is a perfect size for me. Both pools are so relaxing and have the comfiest chairs and the smaller pool (not really small) has a really cool hot tub that is connected to the pool. The pantry is HUGE. So much storage throughout the apartment, including the huge closet on the patio. There is a dog park which is great to have and it seems to always be covered in shade - perfect for the hot temps. There is a lot of parking here which is great when friends come over because most places you have to drive around for 10 minutes to find a spot, but not here. My only complaint is that the gym only has 2 treadmills but most of the time it is empty and it Review from Google
May 2018: ASU (ARIZONA STATE) DO NOT RENT FROM THIS COMPLEX. I was a tenant from August 2015-December 2016 and signing a lease here as a young college student was by far the worst decision I could have possible made and one that still haunts me to this day. I followed all policies and procedures as instructed when I moved out yet “Janelle†the manager still filed a claim that I had moved out improperly and I now owe near $5000 to a debt collector for rent during months after I moved out when they were refurbishing my old unit, #1048. Again, I followed all procedures as instructed and gave notice in a timely manner. “Janelle†was trying to force me to sign a new lease or say that I would be evicted which is not fair because I served my lease and wanted to stay month-to-month, all documented, but like I said before, Lloyd’s she had it out for me Review from GoogleApr 2018: Big surprise your complex has a 3 star rating. I’m still waiting on a deposit I gave the beginning of the month for a place I was turned down for. And I keep getting passed around like I’m a P.O.S. If you guys want better reviews then give your renters a better experience!! How about following up and acting like you care about your job and the customer? Instead of taking their money and having no concern about anything else. I WANT MY DEPOSIT BACK AND I’M NOT GOING AWAY UNTIL THAT HAPPENS!!! STOP PASSING THE BUCK AND GIVING B.S. EXCUSES!!!!! Review from GoogleFeb 2018: Convenient location. Amazing staff and free public transportation right across the street, Orbit. Review from GoogleJan 2018: I was live in The palms. I actually had no any complaint for this complex even they inexplicable request me do payment by money order only on each month. But office sent me a bills that paying almost $1000 move out fees with no any damage items when I move out from there. When I call them, the staff let me contact with manager, manger didn't response to me, just like the way of kick a ball. I have moved lots of complex but I've never meet any office that request me to pay this great amount of move out fee. Review from GoogleSep 2017: I'm having a great experience here compared to previous apartments. I've been living here since June and I have no complaints. Still have until May, but I'm confident that the office staff will maintain this impression. Every time I've called for maintenance, they've had someone out the next day and even left paper work so I know they were there. When I take survey's they actually read my request and follow up. I mentioned putting in a request for maintenance to a guy last night and forgot to do it, the office called me to check if everything was okay. Thank you for being an apartment I can say I enjoyed living at and can refer to friends. Review from GoogleAug 2017: I'm Having A problem For more than 3 months, which is that the AC is too bad and It get to 75 and more during the sun time, every time the maintenance come and take a look at the AC they keep saying it's working perfectly. The master bedroom Is so hot in it which is my bedroom, I spent more the whole summer time sleeping out of my room. Review from GoogleJul 2017: Living here was great until they told us they were kicking us out of our appartement for renovations. Then told use we had to pay more fees to move to a different unit in the same complex and would not help with any moving fees.
Update: They never reached out to me and explicitly told me we had to pay extra fees Review from GoogleJul 2017: This place was great until they started trying to update everything. There was constant construction noise and paint fumes that go into our apartment for a few weeks while they updated our next door neighbors apartment. Also, they just implemented a package delivery system that residents must pay for themselves if they want to receive packages. The front office informed everyone that they will not be accepting packages anymore, and if you order something and have not paid for the service then you cannot receive your package. It also charges you a fee if you do not pick up the package within 3 days Review from GoogleMay 2017: Living here was great until they told us they were kicking us out of our apartment for renovations. Then told use we had to pay more fees to move to a different unit in the same complex and would not help with any moving fees.
Review from 5/24/17 on Google