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Jun 2019: This place is a scam. Have literally taken money from over 20 tenants thru the acquisition. Jabar and Leticia, the other property managers were fired because they weren’t scamming tenants. The new assistant is rude and threatened to call the cops on two tenants trying to pay rent. Both Shelton Cook and Robinson Group are trash. Review from Google
Jun 2019: This place is a scam. Have literally taken money from over 20 tenants thru the acquisition. Jabar and Leticia, the other property managers were fired because they weren’t scamming tenants. The new assistant is rude and threatened to call the cops on two tenants trying to pay rent. Both Shelton Cook and Robinson Group are trash. Review from Google
May 2019: Have been living in a vacant apartment for over a month at the Tides on 5th and have repeatedly gotten in touch with the Robinson group to try and get my issue resolved. Problems with my drain started 2 months ago, took them a month to start working on my tub as it didn't work, 1 month later I'm still waiting for them to fix it. Currently living in a vacant apartment and I leave in less than 3 weeks knowing I still have to clean the apartment and they have provided no solution as the apartment is filthy and have sent no one to finish the job or get it cleaned, also broken some of the towel bars as well. Here are some pics from my visit today 5/21. Review from Google
Apr 2019: UPDATE 4/2019: They did one good thing in making the gym 24/7 but communication with residents is not their strong point. The laundry room is filthy, and they ripped out the machines, and it's been that way for months. They damaged my personal property, refuse to tell me who did the work, and have the audacity to ask me to change my review. SIGH. I would look elsewhere to live. 2/5
1/2019: The management changed with no notice. The first order of business: paint the buildings. Trust me the paint job on the outside is the least of worries. They gave NO notice and I have incurred $400 worth of damage to my personal belongings. I can't get a response from the front office, nor the management company about who did the work. 1/5
9/2017 - I have been living here a little over a month now and I like the place. I love the tree lined street and landscaping. The staff is responsive and they fix/address maintenance requests in a timely manner Review from Google
Mar 2019: Lived here for 2yrs now n feel very safe and comfortable. Nieghbors are all very friendly. Maintenece and staff crew have been very quick to assist my issues . Pet friendly. Love that school and park are nearby.me and my family consider this a Great area to live. Apt is beautiful set up, perfect enuff to my standards. :)
Feb 2019: don't live here if you work late nights. Construction/ landscaping starts as early as 7:30 AM. Leaf blowers going for hours, workers shouting and loudly tossing things in the extra dumpsters taking up parking spots. The apt. next door is being ronnovated. They work loudly as late as 9pm. We used to have a nice colorful community. They painted it prison grey and black. I used to get natural light in my room until they put a dark screen in my window (without even romoving the old one). We had multiple extra charges on our rent the first month. Review from Google
Feb 2019: The new manager is amazing! Multiple times she’s gone above and beyond to make living here that much better! I’ve been living here for the last year and with the last management company I was hesitant to renew my lease because they were so unprofessional and shady, the new owners have started updating and cleaning up the area it looks so much better! And the maintenance guy is quick and attentive, everyone In the front office so far does a great job Review from GoogleJan 2019: The tides at fifth has been a wonderful place to live. It was not as nice here when the complex was owned by the arbors at 5th. The management and owners that run the complex now work very hard to make this place a nice and safe place to live. Leticia in the management office is working very hard every time that I come in but always stops to help me. Overall, a very nice place to live.
Hope M. Review from GoogleLooking for 2bedroom/1 bath in Tempe My daughter and her friend are going to ASU, this fall. They are looking for a dog friendly, 2 bedroom / 1 bath apartment or a shared house with roommates, furnished with wifi, A/C & washer dryer facility. Location: preferably near Tempe Campu...read more
I am a transfer student to ASU, do I need to stay on campus? No, as a transfer student, you can live off campus. As long as you have enough credits, you are given the choice....read more
Jan 2019: Tides on 5th -- great place to live! New owners hired great management staff. If you are looking for a place in this area, call the Tides, and ask for Leticia. She is friendly, cordial, hard working, and transparent--no hidden fees, or unpleasant surprises. My husband and I will renew our lease gladly. It is wonderful to live within walking distance of my office at Arizona State University knowing that my husband and I can rely on a landlord that is responsive and attentive to our needs. Cheers! Review from GoogleJan 2019: UPDATE 1/2019: The management changed with no notice. The first order of business they decided was to paint the buildings, which seems so asinine. Trust me the paint job on the outside is the least of worries. They didn't even give us notice and I have incurred $366 worth of damage to my personal belongings that could have been avoided if they even told us about the work. The staff in the office has been nice, but unresponsive and overall unhelpful.
9/2017 - I have been living here a little over a month now and I like the place. I love the tree lined street, they keep up with the landscaping. It's beautiful. I'm in love with the layout of the condo. The staff is responsive and they fix/address maintenance requests in a timely manner. I like the online system that makes making payments and work orders a breeze. Maria in the office is great, al Review from Google
Nov 2018: I asked for my deposit back before the 24hr window, asked for my deposit back and was told to wait two business weeks. Almost THREE months later and still nothing!!! I call and they give me excuses!!! I WANT MY MONEY BACK!
I never leave bad reviews but this just upset me! Review from GoogleAug 2018: UPDATE: I have been living here a little over a month now and I have to say I really like this place. I love the tree lined street, they keep up with the landscaping. It's beautiful. I'm in love with the layout of the condo. The staff is responsive and they fix/address maintenance requests in a timely manner. You have to remember that this complex is huge so sometimes it takes a few days, but they do a good job. I never have to wait more than a day to get a response. I like the online system that makes making payments and work orders a breeze. Maria in the office is great, always respectful and helpful. I would recommend living here.
7/2017 - I went in to view apartments. They were running a special for a 2 Bedroom at $899. Great price. It was acceptable for a college student, but I am a young professional and wanted something a little bigger Review from GoogleAug 2018: Maria was an absolute pleasure to discuss leasing options with. After discussing apartment options and amenities to the complex, I couldn't resist but filling out the application. Furthermore, she went above and beyond by staying after hours to allow me enough time to get the application fee via money order from Walmart. This was a huge help for me because I travel out of the country 85% of the time for my job and the urgency to secure a new lease agreement asap before having to travel the following Monday is of the highest importance to me. Thank you Maria for all of your help and for the agility you've shown for your future resident. You're the best! Review from Google
Jul 2018: This place is absolutely terrible. If you want to get anything fixed it takes a month. The staff are extremely rude, unprofessional, and unintelligible. Homeless people are constantly roaming the area. The pool is never in clean condition. The fitness room is restricted 9-5. The laundry room has never been clean and puts your belongings at serious risk to be stolen. I could go on and on and on. I cannot stress enough how poor of quality the management is. Review from GoogleJun 2018: DO NOT!! I Repeat DO NOT rent from this company. I am seriously not in the business of writing bad reviews but this company will leave you high and dry. Instead of being treated like an individual, they treat you like a number with no sense of empathy nor remorse. It is mind blowing how badly a company can treat their tenants and still have people renting from them. I believe it is because people who first move to Arizona don't know much about them and decide to rent. They get stuck in the allure of some of their properties; when deep down they are snakish, leech acting, vindictive, second rate properties, looking to hide fees behind fees. It will truly be one of the worst ( IF NOT THE WORST) rental experiences of your life. The karmic energy coming to this company will be televised for all to see. I hope everyone who has had a bad, unnecessar Review from GoogleJun 2018: I love living here. I have been here for over a year and a half and it has been a great time. The staff working in the office are always attentive to my needs and the service staff that fixes my small repairs are the best. Every time I put my name down for service they are there the very next day, and fix what ever it is promptly. Review from GoogleJun 2018: You really don't want to rent here unless the location is most important. The apartments are really old and need a lot of love. My washer hasn't work since day one and they won't fix it or pick it up because they get $50 a month for it being there. The patio and balcony are impossible to enjoy because of all the pigeons and their crap everywhere. There was a water leak so bad it was coming out the wall and it took them a week to fix that. I've lived here less than 6 months and they changed management twice. The absolute best things about these apartments are the location and the gym that closes at 6p 😒 Review from GoogleJun 2018: I went in to view apartments. They were running a special for a 2 Bedroom at $899. Great price and I think it was acceptable for a college student, but I am a young professional and wanted something a little bigger/nicer..The room sizes are smaller than average, but the living room was big. I then viewed a 2 bedroom condo that I actually liked. They told me the price was higher after my showing that day, but then called me back to let me know that they would give it to me for the original quoted price. They aren't new luxury condos but they are decently updated and the price seems fair.
A nice girl named Maria stayed late for me to put in my deposit and application to hold the apartment. She even took me for a second viewing of the apartment and it was after hours. I haven't lived here yet, so I can't comment on that but for the price, it see Review from Google
Apr 2018: I do not recommend this apartment complex to anyone. I wish I could give them zero stars.
When we first moved in, the staff was very nice and helpful. However, the management has recently changed. They are very rude, unhelpful, uncommunicative and unprofessional.
Do not move here! Review from GoogleApr 2018: They have terrible conditions, with plumbing problems that don't get resolved. Within 5 months, I had to report water backing 3 times Review from GoogleMar 2018: Dont go here : They suck money, thats it!
They took 400$ as deposit and returned just 200$. Even after we properly cleaned the apartment and vacuumed the flooring.
They are a bit overpriced. Go to apartments like Renue on Orange or University Pointe.
The good part is the type of apartment : spacious with lawn etc. I wouldn't bargain at that though. But for students, not advisable. Review from GoogleFeb 2018: Verenice is AMAZING! She gave me a tour, when I came in basically unannounced, and was so professional and polite about the entire thing! She answered all my questions, gave me information on questions I forgot to ask and even showed me more than one unit to give me more option. Would 10/10 recommend asking for Verenice when you go in for a tour or any information! Review from GoogleFeb 2018: Lived here for 4 years! Love it at first. Close to everything. But there’s always those buts!! Homelessness has gotten worse every year, and along with that so has management in this apartment complex.it seams like things around here are getting out of hand. Before things get any worse I am saying so long to this naighber hoods! Review from GoogleSep 2017: Unfortunately communication with tenants cud be better the major roach problem needs to be priority makes people want to move out.I can't even take shower without roaches peeping out. On the positive side maintenance is great. Review from Google
Nov 2016: I've lived here for four years now. The first year was a little bad because of the management. The new management is really nice. The service and maintenance staff are extremely friendly and pleasant. I haven't had much to complain about the apartment management about, so I can't really talk about response time, from my limited experience of putting in maintenance orders, they are a little slow. Apart from that, a fine place to live. Review from Google