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Feb 2021: DO NOT RENT HERE.... If I could give 0 starts I would have. This has to be the worst, unresponsive, rude management ( Manager is Jennifer ) I have ever talked to. Weeks of emails and phone calls with no response.. We were waiting for them to finish lease and apply the special they were running on Facebook and a walk through before move in 4 days away. Move in day came and still nothing was done no one called to tell us anything so we went to the apartment to find out what was going on. Lease was not made, they no longer wanted to honor their special ( it was still being run on FB ) the door was getting painted and the apartment was no where near being ready ( floors were dirty, crayon marks on the walls, broken fridge and cabinet in bathroom, screen door ripped, water stains on walls ) No one was in a hurry to do anything about it. Never moved in
Sep 2020: If I could give this place negative stars I would. We have experienced multiple issues with this complex since they converted to Greystar. Our lease was violated multiple times and the complex refuses to take responsibility or reach out in any way. We have been forced to go to the BBB regarding our issue multiple times. When moving out in May, our walkthrough was canceled and complex refused to notify us, they also tried to charge us for things that were not true according to our move out list. They then agreed to refund our security deposit AFTER we were forced to go to the BBB in August and we still have not received our deposit.
The managers at this complex, Jennifer and also Sevastian have handled this in the most incompetent way possible and their customer service is unacceptable.
Sep 2019: Our time at Sonesta has been nothing short of wonderful and easy! The property is clean and comfortable, maintenance is on point and things are done efficiently and smoothly. Nothing is a complicated process around here which is so nice. The management and staff respond and answer any questions happily . Definitely a place that feels welcoming! Review from GoogleSep 2019: My friend lives here and I absolutely love her apartment. If I didn’t own my home already and was looking for an apartment this would be it. She’s so close to airport and Tempe marketplace. When I helped her move in the office lady was positive and went the extra mile. Review from GoogleSep 2019: Denisa was extremely helpful with getting me into the apartment. She was attentive and cared every step of the way. Highly recomend her assistance Review from GoogleJun 2019: This place is horrendous. My apartment is infested with scorpions. I have found at least 5 of them in both my kitchen and bathroom in the period of 6 months I’ve lived here. I’ve requested for them to come spray the apartment, which they did come, but still couldn’t solve the problem. I am living in fear of these poisonous creatures in my apartment these days.
This complex is also usually loud during the school year from students partying late at night. Some tenant even left a dog in the dog park one time and the poor dog kept crying all night. I couldn’t sleep at all.
Renovation people/gardeners also make really loud noise in early mornings (6-7AM). Cannot wait to get out of here. Review from GoogleJun 2019: I have been living here at Sonesta for almost 5 months and when I say I am a very picky person, I mean with a capital P. The management team has been no less the super awesome. I have no complaints and We travel a lot for business and I always feel so self. I love it here and moving from Florida was hard but Sonesta has made us feel so at home. If I could give Denisa 100 âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸I would. I can’t say enough about everyone here. Come and see for yourself and welcome home. Review from GoogleJun 2019: I have been living here at Sonesta for almost 5 months and when I say I am a very picky person, I mean with a capital P. The management team has been no less the super awesome. I have no complaints and We travel a lot for business and I always feel so self. I love it here and moving from Florida was hard but Sonesta has made us feel so at home. If I could give Denisa 100 âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸âï¸I would. I can’t say enough about everyone here. Come and see for yourself and welcome home. Review from GoogleLooking for 2bedroom/1 bath in Tempe My daughter and her friend are going to ASU, this fall. They are looking for a dog friendly, 2 bedroom / 1 bath apartment or a shared house with roommates, furnished with wifi, A/C & washer dryer facility. Location: preferably near Tempe Campu...read more
I am a transfer student to ASU, do I need to stay on campus? No, as a transfer student, you can live off campus. As long as you have enough credits, you are given the choice....read more
Jun 2019: Ricky and Denisa were very helpful throughout the whole move-in process. The apartment complex is well kept. However, the only down side was that it smelled like fresh paint upon move-in. Other than that, it has been great! Review from GoogleJun 2019: Ricky and Denisa were very helpful throughout the whole move-in process. The apartment complex is well kept. However, the only down side was that it smelled like fresh paint upon move-in. Other than that, it has been great! Review from GoogleJun 2019: I have been here for 2 years now.
Management changed quite a few times. But somethings were consistent. The service requests were dealt quickly "always" which is good. Not that there were too many issues to fix, but it is nice to have a responsive management.
The place is well maintained and getting better with all the renovations. Never found another place just as good, within this price range. It is quiet, but not too quiet. You can party if you like or have peace if you like that instead, without too much fuss from most neighbors. Only issue is the laundry room which breaks down often. I am hopeful that they will fix it soon, since they have been fixing other issues one at a time. Review from GoogleJun 2019: I have been here for 2 years now.
Management changed quite a few times. But somethings were consistent. The service requests were dealt quickly "always" which is good. Not that there were too many issues to fix, but it is nice to have a responsive management.
The place is well maintained and getting better with all the renovations. Never found another place just as good, within this price range. It is quiet, but not too quiet. You can party if you like or have peace if you like that instead, without too much fuss from most neighbors. Only issue is the laundry room which breaks down often. I am hopeful that they will fix it soon, since they have been fixing other issues one at a time. Review from GoogleJun 2019: This place is awesome I would highly recommend it. Quiet community in a busy area. The manager was very informative about the apartments. Thanks. Review from GoogleJun 2019: This place is awesome I would highly recommend it. Quiet community in a busy area. The manager was very informative about the apartments. Thanks. Review from GoogleMay 2019: I love the management, I have seen so many changes and couldn't be happier about it. I have a beautiful apartment that I call HOME and plan to continue to stay here until I purchase. Denisa, the manager, has been very hands on with all of my issues and requests. Ricky in in the front is always pleasant and helpful as well! It's really nice to see people who truly care! Keep up the good work Sonesta! Review from GoogleMay 2019: I love the management, I have seen so many changes and couldn't be happier about it. I have a beautiful apartment that I call HOME and plan to continue to stay here until I purchase. Denisa, the manager, has been very hands on with all of my issues and requests. Ricky in in the front is always pleasant and helpful as well! It's really nice to see people who truly care! Keep up the good work Sonesta! Review from GoogleMay 2019: Most comfortable apartment with good facilities. The response time for the maintenance repairs is real quick. Cleanly and tidy place to live. The manager Denisa is very sweet at representing things at the apartment and keeps information very precise. Review from GoogleMay 2019: Most comfortable apartment with good facilities. The response time for the maintenance repairs is real quick. Cleanly and tidy place to live. The manager Denisa is very sweet at representing things at the apartment and keeps information very precise. Review from GoogleApr 2019: Aaron and Sulma are always around making sure this place stays nice. My work needed repair in my apartment have been done the same day my boyfriend calls it in. They have new lockers for our packages, I get home late sometimes so it’s nice to have access 24/7. The basketball court and volleyball court was freshened up too. My apartment counters shine. They use quartz or granite. Everything the manager asked me that I wanted to see improvement on was done, she asked me when I picked up a package in August and I was surprised that they listened. A very nice place to call home. We like it a lot. They have other apartments by the same company too my sister looked at one that was a townhouse and she said the counters looked the same there too. Review from GoogleApr 2019: Aaron and Sulma are always around making sure this place stays nice. My work needed repair in my apartment have been done the same day my boyfriend calls it in. They have new lockers for our packages, I get home late sometimes so it’s nice to have access 24/7. The basketball court and volleyball court was freshened up too. My apartment counters shine. They use quartz or granite. Everything the manager asked me that I wanted to see improvement on was done, she asked me when I picked up a package in August and I was surprised that they listened. A very nice place to call home. We like it a lot. They have other apartments by the same company too my sister looked at one that was a townhouse and she said the counters looked the same there too. Review from GoogleMar 2019: I’m not giving 5 starts because of two reasons. First being laundry room issues wherein always there would be 1-2 machines that are faulty and next being scorpions everywhere. Everything else apart from that is simply great. The management is pretty responsive, apartment area is kept neat and also worth for the money. Review from GoogleMar 2019: I really like living here because it's a gated community, local restaurants, shopping centers are near. I also like how the management is organized, Denisa Williams is a wonderful woman who enjoys helping you in anyway possible. The office upgrade is amazing and love the new gym. Review from GoogleFeb 2019: A lot of my issues have been resolved. The leasing office try helping me with what they can. Only issue now is some of my neighbors hoard cats and leave food outside for stray cats. & animal poo everywhere from these stray animals is caused by whoever is constantly feeding these things...Jan 2019: We relocated from Ohio to Tempe and found Sonesta on university to be the perfect place to bring our family. The place gets kept clean and the office is extremely helpful. The apartments are also very close to Tempe market place and parks to take the little ones too. Review from GoogleJan 2019: Very accommodating, pleasant atmosphere, office staff is lovely and so helpful!!! My renovated apartment is beautiful, and my dogs feel right at home. Review from Google