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Jul 2021: Onnix Apartments has to be the worst. Their staff is hood as hell - face tattoos are not a good look for office staff. They stop taking money orders for rent, the water is off at less once a month every month since Nov 2020, they have roaches and the pest control was BS so I had to order my own. They have had car parts being stolen off the cars in the lot as well as broke down cars on the lot for at less 4 months. The mailbox area has a dozen OPEN or broken into boxes and the parcel post area is unlocked 1/2 the time or full of empty boxes. The laundry area seems to be clean more often than the gym that is supported to be closed for cleaning for an hour is lacking to say the less - the sauna never gets cleaned properly. The apartment itself is a good size as well as the closet space. I can not wait to move out they just stopped taking money order and now charge $9Sep 2019: I just moved into this place 1 week ago and already having serious roach problems as the reviews said, down below I didn't listen to them and moved in instead i"m already looking for a new place to live. don't live at this place, save your money and move elsewhere this place has a serious roach problem that are mostly in the kitchen where you make food and eat!! inside your cabinets, management won't fix the problem. Staff is rude, they say pest control is going to come and spray and never do. READ the REVIEWS before moving here Review from Google
Aug 2019: don't move here ! The staff is misleading, lies to you, and does not tell you the truth.
Hidden Fees :
6 dollars a month for parcel pending when Amazon Can Deliver to your door
5 Dollars a month to pay the rent online ( add 3.95 if you want to pay with your debit card)
11 dollars a month for renters insurance
Total = $22 dollars in monthly fees on top of the rent.
Dog Poop everywhere Review from Google
Jul 2019: Call a maintenance for fixing the patio light and change the ceiling fan, Tim is really helpful and warm heart! Review from GoogleJul 2019: The staff, specifically the property manager, have heart and work constantly to ensure the best experience. Communication and cheerfulness makes Onnix stand out among the best. Thank you everyone! Review from GoogleJul 2019: At first I wasn’t a fan about certain things. But I must say. This place has so many activities for its residents. The office staff is supper helpful. Most important is, Tristan and Mike! The maintenance peeps. When these two maintenances come to my apartment, I know things will get done quick, correctly and I’ll be happy. Keep doing all the fun activities, it’s great!
Now only if residents with dogs can pick up after their pets. The office sends bi-daily reminders to all its residents to pick up after their pets. It’s not the Maintenance staff to clean after residents pets.
Also if, the owner of the property can fix the large pool correctly the first time would be great. Maybe put Mike and Tristen to do it. I would like to use the pool, I’ve only been in this pool three times since the end of May. Review from GoogleJul 2019: **update**
One year later still love it. Just signed a new 13 month lease, mainly because of a few things.
Maitnence here is the best
Nice pools open 24/7
Nice fitness center
I like my neighbors
Office staff are friendly, I still deal with original person who showed me property (Thx Hanna)
Lots of parking
They keep up fantastic with all the landscaping etc...
Definitely look here before you sign, other places close by cost a lot more, you get more for less here. I'm sold still.
Wow, not sure what to say about the negative reviews...
I've been here 6 weeks and love it. Very very nice apartments and reasonable price. No bugs, hot water and amazing pools. I came to visit dispite seeing low ratings and fell in love. don't read the bad reviews salty people left, come see for yourself. It's a great place to live.
Hanna helped me and I couldn't have been more impressed with everything I've experienced so far, everything is fantastic here. Review from GoogleJul 2019: Great location even better leasing agent!! Hannah is super helpful & knows her job well. Hannah helped me get 2 different apartments & was extremely patient & responsive! Review from GoogleLooking for 2bedroom/1 bath in Tempe My daughter and her friend are going to ASU, this fall. They are looking for a dog friendly, 2 bedroom / 1 bath apartment or a shared house with roommates, furnished with wifi, A/C & washer dryer facility. Location: preferably near Tempe Campu...read more
I am a transfer student to ASU, do I need to stay on campus? No, as a transfer student, you can live off campus. As long as you have enough credits, you are given the choice....read more
Jun 2019: I want to be as objective as possible... I see 1 star reviews and maybe I've been lucky and even my experience hasn't been perfect at all but this is not a 1 star complex.
I am a grad student at ASU so I have friends all over the area in different complexes and Onnix has a good price-quality ratio.
The complex lacks of general maintenance, particularly in the common areas. They have a lot of amenities but they could take better care of them.
Our apartment, has been good, It is not brand new or remodeled but everything works well.
With us, the office personnel has been helpful and attentive, so we don't have any complain there.
After your lease ends the price rise is crazy, it even looks like they want you to move out. You have to go and negotiate to get a better deal.
Definitely they could do better, and if they focus in having a better maintenance crew, schedule and strategy; this would be a grate place to live! Review from GoogleJun 2019: Same as every other review. I moved in and had an atv. I specifically asked if I was allowed to park it in the parking lot near my apartment. They said yes. 3 days into it my jeep and my atv got tagged with a warning saying both vehicles would be towed if not moved. I asked the apartment complex what that was about and they said the atv had to be parked in the motorcycle parking. This was in the back corner of the complex with no lights or cameras. I made it clear it was not a safe place to store it. They told me if it wasn't moved they would tow it. So I chained it to the posts in the motorcycle parking and had to go away for a month of training. Upon my return I was relieved that it was still there at midnight the day I got back. By 9 am the next day it had been stolen. When I talked to management they said to bad I should have locked it up. When I told them it had been chained to the pole they told me I should have put a bigger chain on it Review from GoogleJun 2019: I gave these apartments a 5 star AT first! Even after all the terrible reviews i gave them a chance on a apartment..taking 5 star BACK ,I was going to be a new tenant this month Then I was lied to and I APPLIED for apartment that was told over phone and online was available June 20 but really 4 days later when I could have been looking for other apartments they have nothing available til AUGUST make sure when you speak to office its really them, and not customer service. BRIGHTSIDE Only reason for 1 star is they gave my application fee and all my money back which they should..They said I get money in 2 to 3 business days yet it took them one day to take my money 😤I have2 little young kids and we now have to wait longer for a place so sad,so disappointed Review from GoogleMay 2019: Honestly they don’t even deserve one star. The employees are so much rude I cannot even describe in words!
I went there to get an apartment because I needed a cheaper one. I made the application and I told them that I need the apartment on March 5th but couldn’t select this date when doing the application (before submitting it) and they told me to not worry and submit it and they will change it later on. And on that day when I was ready to move in, they said we never tell you that! And we cannot change anything after you submitted the application. So I had to pay my property more money to stay for more days. 2 days before my move in date, they called me and said: we cannot get you that particular apartment and you must choose another one!!! I talked to the manager and literally she invited someone and “in front of me†she said: tell her we won’t do anything and if she wants she must choose another apartment!! in front of me like she won’t talk directly to me! That’s so much dumb and rude I don’t even know how they hired her Review from GoogleApr 2019: Hope google had zero star. DO NOT WASTE YOUR MONEY HERE. Worst complex ever. I have had experience with seven other complexes, this is the worst of all. Worst of all the lady manager. She is the worst person I've ever met.
1. Roaches are everywhere. In the kitchen, in the bathrooms, in the rooms. Every single place. The manager does not even care. They won't even come on time to pest the house. Even when they come, they don't do it properly.
2. They will do their best to charge you as much as they can. You pay the rent, they claim the payment was unsuccessful and will charge you for default late fee and daily late fee. They don't care about customer satisfaction. They won't call or email you about any transaction issues. They will just leave a letter, which often gets lost, and you have to pay more for late fee.
3. Dogs poop is everywhere. The place looks more like a poophole, rather than a living complex Review from GoogleMar 2019: Two Major issues:
1. Dogs relieving themselves next to or on your rented space and barking dogs in apartments are never resolved, be prepared to lose sleep.
2. Water pressure slowly drop over past two years because the water pressure is lowed every time the super old water pipes break. Kitchen sink water filter no longer works and shower cannot rinse soap off skin and hair due to low water pressure. Motel 6 is better stay than this place. Many other places are more livable and newer, cannot wait for leasing contract to end. Review from GoogleFeb 2019: I like this place the prices are decent and the staff and maintenance crew are solid . Me and my fiance have been living here since last year and have no complaints. General maintenance issues but nothing is perfect .
Everywere around the area is to over priced and has nothing this place is good trust me they have a friendly staff at there office. And security on site walking around I think it's a pretty safe place. Before you go anywhere remember this place is near the college walking distance to the grocery store and a place called native wings great food . Check it out . Review from GoogleJan 2019: A good place to live except they do have issues with water. Review from GoogleJan 2019: We are currently here, friendly staff, comfortable apartment, has “project access “ programs that is great for kids and adult, they makes some gathering to have fun and comunication with others. Review from GoogleJan 2019: This place is a waste of money. I have no hot water for 3 days now and requested plumbing service, they told me they will have it fix yesterday, which they didn’t. I received an email from onnix telling me my problem has been resolved! Which was weird because I was home all day long and nobody came. I gave them the benefit of doubt and checked the water and it wasn’t fixed. I called the managing office to speak to a manager and they told he was in a meeting and will be available in an hour. I called after an hour and they told me he is busy. I asked if he’s having a meeting and they said “he is just busy†I get that he thinks he’s manager of some fancy apartment complex but dude just chill and do your F job.
I told them about the email I received that says my problem has been resolved and they said “oh they meant they received y Review from GoogleDec 2018: Update everyone it’s been two weeks since my (candor) or a review and to no surprise, nothing has been done. Nobody front management or front office or maintenance has called. I’ve called front office twice within the past week and spoke to the same girl and specifically told her to submit my request as emergency and all she said was ok I’ll submit the request. So now there is water leaking from my air conditioner and the main vent and that water leaks all throughout the day onto the vinyl floors and of course, leaving water damage to the floors and the ceiling. So onnix, since I get a faster response on here than I do as a call or email from you all, what are you going to do about this ? Review from GoogleNov 2018: Onnix management, have you all neglected your tenanats this long that it’s come to the point of humiliation on the global platform of your failure to acknowledge issues? How many months am I going to have to wait for a response for a proper manager? You do realize I’ve reported my air conditioner faulty with many other side issues in my apartment and I’ve spoken to OSHA and there is already a complaint filed against the complex right ? How many times do I need to call front office to request to speak to a manager ? I suggest these issues be fixed immediately and management be replaced entirely or you’re going to have many issues on your hands pretty soon. And don’t bother responding with a fake automated response to this complaint, instead answer your phone and direct me to a legitamate manager when requested. Review from GoogleNov 2018: They have constant plumbing issues and never send people to fix things in our apartment. We've been waiting 3 months for for a cupboard to be fixed. Also who won the TV donation raffle. Review from GoogleNov 2018: 5-Stars!!! going to address some things.
Bugs- Be clean, don't leave food out. Have a pre-exisiting problem with bugs? bug there when you moved in? Tell management, that's what they're there for.
Maintenance- be realistic and patient. They have tickets, and lot of them. It took only a week to get a new microwave and Andre and Tim (maintenance dudes) were super cool dudes! They will get to you.
Management- Awesome, couldn't be happier. Super accommodating and super in person communicative.
Neighbors- 3-Stars Review from GoogleNov 2018: Not having a good experience here. My wife and I moved here in July, 2018. During our first week, our A/C went out when temps were 110+. We stayed a couple nights at a hotel because the apt was too hot. Then, it went out again the following week after it was repaired. We had to stay another night at a hotel. We found a ton of cockroaches under the sink, but have been able to control that with poison. The water has been shut off a few times for plumbing issues. The pool is filthy and was shut down for a while by the State Health Dept. The gym is filthy and there isn't anything to clean the equipment, unless you bring your own sanitizing wipes. The treadmills rarely work. The sauna doesn't work. The washing machines didn't work last week and now we don't have hot water. It seems like there is some issue every week. Review from GoogleJul 2018: First off, I love the area. I love the size and look of our apt .
The staff is friendly and helpful. However sometimes certain ones can be rude and cold. But the ones I work with are great.
My rating is based on the changes after changing from Mark Taylor. The company fir the laundry facilities SUCKS!!!! and no amount of complaints ever changes the care or maintenance of the laundry facilities.
finally-the roaches....I'm OVER it. We have had 3 treatments after packing up our apt to have the treatment done and STILL after a month still not able to put our place back together. I don't know where the roaches are coming from but its unacceptable living conditions.
The area is great and if the laundry facilities and roach issues could be remedied, I'd love being here again. Right now, not so much. Review from GoogleJun 2018: Avoid this complex at any cost. The staff will be treating you like a piece of garbage once you get a problem and go to the office. The water will be shutting down at least twice a month for never-ending repairs! I lived there for three years and now that I have moved out they have charged with a lot of stupid things such that nothing will be paid back to me as my security deposit