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Jun 2016: Renters Beware!!!Secured a place and was told that we were good to go, only to find out that they overbooked rooms and have no rooms available. They proceeded to tell me it was my fault. I am sure this isn't their first rodeo. If they can't do this right, I wonder what they can do right. don't waste your time or money. I struggled to give this one a star at all.
Review from 6/14/16 on Google
May 2016: I have been living at the luxx for almost a year and was leased the 4 bedroom unit in blg. B.
The apartment unit seems too small for me.
The view facing utsa bld. Is nice. At least there are some green trees for now. I have the unit with the larger window unlike the smaller window unit.
Tons of parking as advertised is not the case. I have reserved parking under the canopy but sometimes park on or near the handicap permit area since i have the permit. I forgot to display my permit and my car was towed shortly after because i was cleaning my car and forgot to display it up again.
Review from 5/24/16 on Google
Apr 2016: THIS WAS MY REVIEW BEFORE CAMPUS ADVANTAGE CAME IN "Beautiful apartment, love the pool, volleyball court, great looking gym, conference room is a awesome place to study at, couldnt ask for a better apartment experience. Staff are really friendly"
AS OF 4/26/16 OUR Refrigerator is making funny noise (i think its dying, its really not only our refrigerator i have two other friends that live at luxx and its all like this), Our laundry machine stops filling up water if we close the lid. Our TV and INTERNET has been down since 4/19/16 when hail hit San Antonio.(come on its been a week).. only thing i heard from the management was the "airwave will do something about it".
Review from 4/26/16 on GoogleNov 2015: The events are super fun and I met my new best friend at one of the mechanical bull riding function that they had a few months ago. I decided to renew my lease because of my CA who helped me after hours and went out of his way to ensure that I got everything I needed when my parents came into town and needed a visitor parking pass.
I enjoy the location and community and feel safe knowing my neighbors.
Review from 11/20/15 on Google
Oct 2015: This place was awful. First of all, on move in day my room wasn't clean what so ever. After requesting that day that my room be cleaned, it took them three weeks to make it up to my room. At that point I had already cleaned it myself. After around four weeks, my shower nearly completely stopped working. I requested that it be fixed, the management office gave me a deadline of four days. After the fifth day I proceeded back down to the office to figure out what was going on. They continued to question what was wrong with my shower (during this time I was forced to use my roommates). It was finally fixed after eight days without a shower.
Review from 10/23/15 on GoogleOct 2015: Pricing- They lease the units for 11.5 months but you pay in 12 month installments. Instead of prorating the first month (August), they charge you the whole month even though the floor plans are presented as a monthly rate. The way the lease is worded (even the lease says the term of the lease, not the monthly payments, is 12 months), I don't think this is legal, and I am happy to explore my legal options if anyone out there wants to contact me about this.
Review from 10/10/15 on GoogleJun 2015: I honestly would change my review to zero stars if I could. The new management is probably worse than the old one. Same terrible customer service, but with more problems. Apartments are small and you can tell they were rushed, but if by some miracle you get one that has no problems then it's bearable. I can call the office and it'll ring then I'll get a "this number does not exist" or "the party you are trying to reach is unable to answer", but if I call from a number they don't have, then they pick up after a few rings.
Review from 6/29/2015 on GoogleJun 2015: Never got a chair; shower tiles broken; no AC for 2 weeks+; internet goes down for hours at a time; terrible tenants and terrible matching; roommates smoked weed; pool noisy, even after it's supposedly closed; alcohol and drunk, washed up students everywhere; study rooms locked; trash rooms blocked by piles of undisposed of trash. don't live here.
Review from 6/20/2015 on GoogleAre there any on campus apartments at UTSA? Yes, UTSA has a neat community, University-Oaks , which is on campus, but is owned by a private company and has an apartment set-up. It is cheaper than the dorms, and you get more space....read more
Do any UTSA apartments have private shuttles? Yes, there are two apartments near UTSA which have private shuttles to the UTSA campus. The-Estates-at-San-Antonio Aspen-Heights?pb_id=1092...read more
Jun 2015: Beware of all of the positive reviews. The Luxx may have been an acceptable place to live during its inaugural first couple of months, but since then it has turned into an absolute trash pile. The buildings themselves are very cheaply made. It's obvious after seeing the cracks in the wall, slanting floors, and even missing amenities that this was a "get rich quick" development. The management is another major issue with this complex. Although they are friendly, the admins are extremely inept at what they do, and seem to be more focused on getting as many people to sign up rather than actually taking care of the people currently living there. The trash pickup system is horrible, and trash can be seen strewn around the complex on a daily basis. Going back to structural issues, there is a major ventilation problem.
Review from 6/17/2015 on Google