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Aug 2019: I've been living here since the fall of 2017 and have been extremely impressed with the new management we received earlier this year. Their devotion to making this apartment complex the best it can be for their residents is apparent and I have had nothing, but pleasant and helpful interactions with staff. Review from Google
Jul 2019: Lived here for 2 years and this past year has been terrible. The new management is the worst it’s ever been. Charge you for things and don’t tell you about it, say your rent is late when it’s not and you have receipts, oh and don’t ever try to talk to management about your problems because they will not call you back even after you call and email them a bunch of times! Things constantly break in my apartment takes months for maintenance to come. They screwed me and my roommate over countless of times. Moving out of here will be the best thing I do. Review from Google
Jul 2019: My experience from living here is completely TRASH.
The parking is ridiculous, the spots are small and most do not park correctly so it does not leave you with any options to park. In addition you are required to pay for parking, for those who visit please be aware to park at visitors at all times or they will boot your vehicle with a homemade boot. Fee is roughly $140 to $160 depending on your method of payment. Your rent is for sure subject to change at at given time due to overages. Also note renters insurance is added whether they make you aware or not.
The apartments are not renovated once a tenant moves, you will be moved in right behind someone. So imagine that.
The only changes made have been done on the outside. These apartments are not as luxurious as perceived in the photos. I've lived here for 8 months due to me Complying with my signed lease. The new management has not been the greatest but they are trying to the say the least Review from Google
Jul 2019: My experience from living here is completely TRASH.
The parking is ridiculous, the spots are small and most do not park correctly so it does not leave you with any options to park. In addition you are required to pay for parking, for those who visit please be aware to park at visitors at all times or they will boot your vehicle with a homemade boot. Fee is roughly $140 to $160 depending on your method of payment. Your rent is for sure subject to change at at given time due to overages. Also note renters insurance is added whether they make you aware or not.
The apartments are not renovated once a tenant moves, you will be moved in right behind someone. So imagine that.
The only changes made have been done on the outside. These apartments are not as luxurious as perceived in the photos. I've lived here for 8 months due to me Complying with my signed lease. The new management has not been the greatest but they are trying to the say the least Review from Google
Jun 2019: I enjoyed the flats at the beginning of the semester. But they have issues with being helpful with rent. In the beginning I had an issue with online rent pay, they changed owners and said I didn’t pay rent (after long talks it came to the conclusion that I was paying rent and this was due to the payment program/platform. Was very difficult. Now i moves out last month after the shooting because it was very evident to me that they cannot provide the correct security for me to feel comfortable living there. So I moved out and moved back home, when rent was time to be paid I paid it online with my debit card my debit card and then had fraud protection and shut down all payments that were going through my card w so I moved out and moved back home, when rent was time to be paid I paid it online with my debit card my debit card and then had fraud protection and shut down all payments that were going through my card i called multiple times, emailed, even called and was transferred to the financial lady Review from GoogleJun 2019: I enjoyed the flats at the beginning of the semester. But they have issues with being helpful with rent. In the beginning I had an issue with online rent pay, they changed owners and said I didn’t pay rent (after long talks it came to the conclusion that I was paying rent and this was due to the payment program/platform. Was very difficult. Now i moves out last month after the shooting because it was very evident to me that they cannot provide the correct security for me to feel comfortable living there. So I moved out and moved back home, when rent was time to be paid I paid it online with my debit card my debit card and then had fraud protection and shut down all payments that were going through my card w so I moved out and moved back home, when rent was time to be paid I paid it online with my debit card my debit card and then had fraud protection and shut down all payments that were going through my card i called multiple times, emailed, even called and was transferred to the financial lady Review from Google
May 2019: I had a great time touring here! I had lots of concerns from a previous place I stayed at and Zach was quick to jump in and answer all of my questions. It was so nice to have my mind at ease when speaking of somewhere to stay for the next couple of years! I highly suggest you come check it out! Review from GoogleMay 2019: I absolutely love this place. The staff is phenomenal. I've spoken with the current property manager, Zach. He's done an amazing job meeting and exceeding my needs. He's always joyous and he's always smiling whenever I see him. He gets the job done and I couldn't ask for better customer service. Thanks for everything. Review from GoogleIs UNCC close to Downtown Charlotte? Yes, it is a short drive. Charlotte is fairly spread out, so using public transportation is not so great. All that said, communiting from the UNCC area to Downtown Charlotte is not so bad, and the UNCC area is a great area to live if you have an i...read more
Are there UNCC Apartments within walking distance to the UNCC campus? Yes, there are many options. There are luxury apartments right accross the street from the main entrance such as haven-49 and university-crossings?pb_id=485...read more
May 2019: There was a leasing manager, Andrew Richards, at the Flats at Mallard Creek and he was phenomenal. He helped me with all the questions and concerns I had and was extremely polite. Everything was clear and smooth to my understanding and he was tremendously kind and polite throughout the entire conversation. Review from Google
May 2019: Chandler is such an amazing help. When we were having trouble with some of the issues in our room, she was able to lead us to the right direction! Love seeing her every morning before school and she is super friendly and wonderful to talk to! Review from GoogleMay 2019: I stopped by for a tour recently and even though they were extremely busy Andrew came out and made sure to tour me and answer all my questions. He made the whole process go quick, comfortable, and I never felt rushed. Amazing staff and management! Review from Google
Feb 2019: They are gradually improving and Zach McBrien is helpful in trying to usher in new changes and improvements. I think the new term will bring a fresh start for these apartments.Feb 2019: I don’t even know where to begin with this review. The management that has taken over this complex has just completely blew me away, and not in a good way. This new company (Coastal Ridge) is not a good company and I am already tired of them and will definitely be moving very soon. There have been so many issues I have had with these people, that it is ridiculous. These people are under the impression that they can just do whatever they want, simply because they just took over and they are sadly mistaken. I had prior arrangements with the previous company that my it would be my husband and I living here (approved by the property manager!) and now, this new Zach McBrien guy is now pretty much harassing me about getting some type of documentation stating that this happened. I also was the first person to move into this unit, so I put the stipu Review from GoogleDec 2018: Great place, fantastic management and staff, great location, shuttle to campus offered and available, pretty quiet, amazing people, great amenities, and great sized kitchens, living room, bedrooms, and bathrooms!
I've been living here for three months and have had little to no problems. The staff is very friendly and helps with any questions and concerns. The apartments can be a little dirty on arrival, but can easily be fixed with some cleaning and sprucing up. I've had very few problems with noise, just one party that got a little loud. Lastly, the apartment allows you to have pets, and I have had no problems with anyone forgetting to clean up after them.
Altogether, it's a great apartment complex, and highly recommend it! I'm even re-leasing for next year! Review from GoogleDec 2018: They don't even deserve 1 star to be quite honest. I have lived here for 2 years now and this year the management changed and the community has gone downhill severely. The new property manager is not helpful and makes promises she can't keep. Maintenance staff doesn't know what their doing or fix things in a timely manner. My AC/heating unit has been broken since before thanksgiving and is still not fixed although the property manager AND maintenance have claimed the issue is fixed. Rent is ridiculously high for the gym to be dirty, the amenities to be low quality and for things to not work properly or get fixed in a timely manner. To get them to do anything you have to call, email, or go by the office multiple times. There is 1 helpful girl in the office, I think her name is Kendra. So if you still decide to waste your money on this apartment Review from GoogleOct 2018: I would not recommend!! I had to continuously call them to get an answer on availability and the manager was very rude. I could only imagine what the tenants are going through. There are so many other affordable apartments in surrounding areas. Review from Google
Aug 2018: If I could rate this apartment complex 0 stars, I would! The combination of crime/lack of security (break ins, theft, armed robberies), lack of attention to tenants needs, and poor upkeep of the amenities, has led to a horrific experience overall. The property manager, Jessica Dortch, never responded after multiple attempts of communication efforts from issues that had necessary needs of attention. The apartment unit did not have air conditioning during the summer and the management was contacted multiple times... no response for weeks. The “compensation†was a window unit put in one of the bedrooms, leaving all other rooms hot and the safety was also compromised from being on the first floor. There was a severe case of horrible mold in one of the bedrooms, leading to allergy issues and a poor living environment. Along with these issues (a Review from Google
Jul 2018: The fact that the Flatts doesn’t have control of their towing in the middle of the night should be a huge red flag. They didn’t have stickers for residence the first 3 months of living there, and then when I get a new car 3 days before move out and let my boyfriend borrow it and it gets towed since it didn’t have a new sticker on it. Then they don’t take any responsibility for guests staying the night either even though it’s an apartment people pay for residence, not dorms. So we “have to have better planning†for when we have guests staying the night, being the office closes at 5pm to be able to get a guest pass for their car. Currently missing my cousin’s gender reveal because of the fact they don’t have control of their own parking lots. Maybe you shouldn’t run an apartment complex when you clearly can’t run how the pa Review from GoogleJul 2018: The worst place to stay!! I have gotten my rent payments lost. When I first moved in the blinds were broke, the carpet was dirty, the bathroom was NASTY, burn marks on the floor. It took them almost 3 months to come and fix these things. Their management is absolutely terrible. We've also had a problem with mold in our rooms and a leaking fridge. We've called maintenance MULTIPLE times to come and fix the fridge and nothing has been done. On the move out paper it says how we will be fined for things that are not clean but I'm leaving the apartment the way I found it... disgusting. I am not renewing here and I suggest no one moves here. This place is trash! Review from Google
Jun 2018: This place is trash. They don't fix anything you need fixing and something new is always wrong with the rooms. I have gotten two eviction notices in the three months I have lived there because they have lost my rent checks. They close the office down before they are supposed to just because they feel like it and then you don't have anyone to talk to when you need someone when they should still be there. They say they have 24/7 surveillance but this is definitely not true. They had two cops in the parking lot on move in day to look good for the parents but there hasn't been anything sense. I have lived here for three months and two cars have gotten broken into, a door has had blood stripes down the front of it (this was not told to us, we just saw it) and there has been a break in in one of the rooms. This break in happened on a Friday and they Review from Google
May 2018: DO NOT LIVE HERE. DO NOT. I have hated my time here. My A/C has broken at least FOUR times over the course of 9 months. Maintenance people come and "fix" it but obviously not. Maintenance is slow and does not care. However, I will say that they have gotten new maintenance workers who do a better job than the previous ones and are much nicer. My dishwasher has been broken for several days and no one has come to fix it. The phones in the leasing office barely work and when I tried to call to resolve this A/C issue all I got was a recording that said "your call did not go through." Now I believe that happened because the website listed the wrong phone number because google gives me a completely different one. I would love to know how the people in the leasing office would feel if their apartment were as unbearable as mine is. Half the time they d Review from Google
May 2018: DO NOT LIVE HERE. DO NOT. I have hated my time here. My A/C has broken at least FOUR times over the course of 9 months. Maintenance people come and "fix" it but obviously not. Maintenance is slow and does not care. My dishwasher has been broken for several days and no one has come to fix it. The phones in the leasing office barely work and when I tried to call to resolve this A/C issue all I got was a recording that said "your call did not go through." Now I believe that happened because the website listed the wrong phone number because google gives me a completely different one. I would love to know how the people in the leasing office would feel if their apartment were as unbearable as mine is. Half the time they don't tell you that you have received a package, thankfully I always track mine. The parking situation is horrible as half the spo Review from GoogleApr 2018: I used to work in leasing office, I was exposed to all behind scene issues that this apartment complex clearly has. Community Assistants work very hard and all of them are very kind. The new leasing manager Logan is very sweet as well. The property manager, Jessica doesn't seem to have any empathy for residents. She came into my friends apartment with an attitude showing no remorse for all the problems they have in their unit. Wayne Freeman is a very hardworking man and tries to do all the work he can. Due to a lack of proper management that comes from the property manager herself, I will not be renewing, my roommates don't want to renew and none of my friends do. My cable has been out for five months, the gym or "workout" area is a dump. Tanning bed does not work, (as advertised,) there is no basketball court, oh and parking is terrible. Mult Review from Google
Apr 2018: REAL REVIEW: READ THE Whole THING IF YOU ARE CONSIDERING LIVING HERE. This is literally the first online review I have ever given because I am so pissed about this place. I wish I could give this place no stars but it won't register unless I put some sort of rating. This is by far the worst apartment complex to live at if you are a UNCC student. I've lived here this school year and have run into tons of problems with this place. The air conditioning in my apartment was broken for 2-3 months, even after going to the office 5-10 times regarding the issue in the apartment. When you go to the office to get something fixed, there's always some sort of issue. With my experience, nothing gets done unless you go multiple times. Speaking of which, I went to the leasing office 2 days ago about my dryer being broken and they said that they would have s Review from Google
Mar 2018: If I could rate this complex a -1000, I would. My issues started before I even moved in. Throughout the whole summer I was waiting to receive an email about my housing assignment. Nothing. I emailed the leasing manager multiple times and no response. Finally I call, and they tell me that the leasing manager has moved on. wouldn't it make sense to email current/future residents about the new contact information so we're not sending an email to an employee that has left? I was on a list for early move in. As the date came closer I kept calling multiple times in regards to my housing assignment, and they just kept saying "you'll receive an email by this day." Then when I didn't receive anything, I called again and they kept postponing / changing their statements. Fast forward to one day before I'm scheduled to move in, I call and they tell me I c Review from Google