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Oct 2019: Emily was very welcoming and helpful answering my questions. Review from Google
Sep 2019: THEY WILL STEAL YOUR SECURITY DEPOSIT!
My experience while living at the complex was good, staff was friendly and maintenance was quick. However, when I moved out they keep my $400 deposit, and charged me and extra $127 dollars in damages. Why, you ask? They charged a $125 cleaning fee because of dust on a ceiling fan, and bathroom tiles/grout that were stained long before I moved in ( I couldn’t get them clean for the life of me, despite hours of scrubbing and bleaching). Then they charged me $400 for carpet replacement even though there was only normal carpet wear in high traffic areas. I sent them a letter trying to work out the issues, but management was only interested in stealing $527 dollars from me. Review from Google
Jul 2019: Spyglass is hands down the best complex I have ever lived at. The office staff is kind, helpful, informative. They get back to you quickly after leaving messages. The complex itself is beautiful, very natural. Lots of recycling options. Gated complex so I feel safe even at night. Very pet friendly. I just signed my second year lease and I couldn’t be happier. Review from Google
Jun 2019: Kylee was really informative and charismatic. Throughout the the tour, Kylee was able to answer every question I had and even provided me with extra information. I was very pleased and felt welcomed. That small, friendly interaction made the difference when viewing the various apartments. Review from GoogleJun 2019: Kylee was really informative and charismatic. Throughout the the tour, Kylee was able to answer every question I had and even provided me with extra information. I was very pleased and felt welcomed. That small, friendly interaction made the difference when viewing the various apartments. Review from Google
Jun 2019: I got amazing customer service and great help from Sabrina at spyglass. I truly appreciate her for everything she has done for me. Review from Google
Jun 2019: I got amazing customer service and great help from Sabrina at spyglass. I truly appreciate her for everything she has done for me. Review from Google
May 2019: Not even sure where to begin. At the beginning, everything seemed fine, a great place to live. About 7-8 months in, our 3/3 apartment got hit with a $375 utility bill. At first they said, "you don't have to pay that, we're sending an auditor out to see if there might be an issue." Fast forward to a month later, and they tell me that nothing was wrong and that I had to pay up. I made mention of sounds my toilet had been making for a week or two, and they sent maintenance out -- again. Looks like he found the issue that time around. Convenient. Their fault, at my cost. Followed up to speak with manager, and her associate told me she was in communication with the regional manager to discuss the issue. I later found out she went on vacation, never heard from her. After calling back, spoke with the manager, had no knowledge of the agreement to speak to the regional manager, and proceeded to point fingers at me over the phone in a blatantly accusatory fashion Review from GoogleHOW DOES LIVING IN A STUDENT APARTMENT COMMUNITY COMPLEMENT THEIR COLLEGE EXPERIENCE? We offer the right balance of support and independence. Our clubhouse is designed for college students with everything from Wi-Fi and study areas, fitness facilities and a resort pool - all on site and available to our residents. Apartment living...read more
DO YOU HAVE COURTESY OFFICERS? Spyglass has an on-site courtesy officer that lives in the community and is available to assist with any emergency that might arise as well as watch out for resident safety and privacy....read more
Apr 2019: Kylee was super helpful and willing to work with my friends and i about a reasonable apartment plan. she has gone above and beyond and we really enjoyed having her on our case. we are super excited to live at spyglass apartments and we’ve recommended the place to all of our friends. Review from Google
Apr 2019: The friendliness and service of our tour guide (Kylee) was amazing! She was so warm and inviting and really made the whole process go by very quickly. She was patient when we had mishaps and was always there when we had questions! Immediately when we entered, she was right there to greet us and was always smiling! We loved her! Review from GoogleMar 2019: The people in the office were very helpful and answered all of my questions patiently. Sabrina communicated all of the documents and information promptly and patiently. I had a great experience. Review from Google
Mar 2019: Extremely friendly staff, Kylie was wonderful and a pleasure to work with! Review from GoogleMar 2019: Celina!! She’s wonderful and so sweet. She’s been helping me transfer to another apartment in spyglass and she’s been so patient and helpful!! Review from GoogleMar 2019: Sabrina was absolutely amazing during the process. This is my first time moving out and I’m moving from 3 states so it’s been all phone conversations and emails. I can’t tell you how much I appreciate her help. I don’t think I would have been able to do this without her.Jan 2019: I lived in Spyglass for 4 years, and I highly recommend this place. The complex is safe, clean, and well-kept. The management and office staff are professional and courteous. The maintenance staff respond to requests promptly and efficiently. Special thanks to Syd Crosby for accommodating my needs when I was moving out. Review from Google
Jan 2019: Spyglass was my very first apartment after moving out of my parents house and I am so glad I chose them! I was a freshman in college and knew no one, but spyglass actually felt like home. It was a quiet complex with mostly grad students/young professionals. The amenities were useful, the gates were a plus, overall I had a great experience. The staff in the leasing office are also great. They are very kind and helpful. Another great thing is the rent price. It was reasonable and not overpriced at all. I would recommend to anyone!! Review from GoogleDec 2018: DO NOT DO LIVE HERE. I have been living here since Fall 2018 and it has been a disappointment. This has been one of the worst decisions I've ever made living here. I am a UF student and often take the bus to campus. There is ONLY ONE bus route and be prepared to for the 45 min ride JUST to go to class.
Before I even moved in, there were issues with the lease. I had to resign my lease literally 3 times because they could not prepare one correctly. Their new office staff is friendly, but not very helpful. Roommate matching is honestly a joke as well.
Their printing lab never works, you're better off just buying yourself one. Also the WiFi here is a literal joke. We were without wifi for almost TWO DAYS. The cable is always cutting off. COX is here basically 24/7 trying to fix it and nothing ever improves.
The apartment itself isn't even good Review from Google
Dec 2018: DO NOT DO THIS TO YOURSELF!
I'm a UF student who started their lease in Fall 2018. Even before I started living here, there were huge issues. The roommate matching is ridiculous. I have a certified Emotional Support Dog and Spyglass told me that I would not be able to have him unless ONE of my roommates agreed to have them there. My other roommate was fine with him. The roommate I was matched with was previously living in that apartment and she specifically told them she DID NOT want dogs. If this was the case, WHY was I matched with her if I have A DOG? IT'S A JOKE! They gave me the ultimatum to either not have my dog or go somewhere else. THAT IS ILLEGAL! If a dog is certified to be an ESA then it is legally allowed to live in a no pet housing. This has been the WORST experience of my life and at the end of the day, I had to have multiple c Review from GoogleOct 2018: I don’t live here yet but I have already signed the lease and have been receiving very good service from Spyglass and James, a leasing agent is so helpful. The model looks great and so does the complex. Review from GoogleSep 2018: I was living here in 2016-2017.
I am surprised by the complains here! and the rating. I was so happy here and had to move to Ohio.
The management: One word summary; fantastic! every apartment has some issues and mine wasn't an exception. I had great maintenance experience here. the blind broke, they changed them within a week for free. I had problem with the TV, they changed it with a newer one. my mattress was a bit firm and I told them that I can't sleep well, two day after they changed it with a brand new one. THIS IS FLORIDA; you should expect to have bugs and get used to it. but whenever I asked them to take care of them they did. you should be reasonable. there is 200 apartments and doing a service within 3 days is reasonable although if it's emergency they do it right away. the key is to be friendly as they are.
Personal encounter: I a Review from GoogleAug 2018: Whoa! Some full disclosure needs to be made here. Renters beware. This is a typical apartment set up for financially strapped college students. Overpriced for what you get. Model apartment is beautiful, but the apartment you actually get is filthy, worn, cheap, and outdated. Repair list is long and rarely addressed by maintenance. Therefore, repairs become the responsibility of the renter by default due to necessity and lack of property manager's attention. Office staff refuses to text you if you have a package, so it is your responsibility to check everyday for package arrival. "Manager on call" will charge $50 disturbance fee. Taking a left hand turn out of apartment complex is dangerous at best due to high vehicle traffic volume. The good thing is complex has buses that run from apartments to campus. Renters have a utility allowance which b Review from GoogleAug 2018: I've lived here for 2 years and the first year we had some problems with the management team. It got resolved after the manager of all these apartment properties (not just spyglass) came and took things into his own hands. Everything was fine but it left a sour taste in our mouth. Reluctantly my roommate and I stayed another year and the living conditions were just horrendous. The apartment smelled due to moisture being trapped in the carpet in the apartment. We lived on the 1st floor and the amount of bugs was incredible. We had roaches, alive and dead probably twice a week. I complained about the roach problem the within the first few months of living here and one of the higher ups in the office explained to me its just because "we live in florida and there will always be roaches". They agreed to treat our apartment yet we still had roaches Review from GoogleJun 2018: Amber was an amazing help throughout the entire application process. She was very kind and professional and she was able to answer any questions that I had concerning the lease and the move in process! Review from GoogleMay 2018: Our leasing agent James Crosby has worked as the leasing agent for my daughter and son over the past week or so and has been amazing. He is really clear, quick, efficient and has great people skills. Maintenance for our prior lease has also been responsive and helpful. Review from GoogleMay 2018: It's a really nice place where you can feel at home. I'm about to start my third year living here Review from Google